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Air Travel Coordinator

1 month ago

Toronto, Ontario, Canada Direct Travel Full time
Job Title: Air Travel Coordinator

We are seeking a highly skilled Air Travel Coordinator to join our team at Direct Travel. As an Air Travel Coordinator, you will be responsible for coordinating air travel arrangements for large incentive programs and business meetings.

Key Responsibilities:
  • Coordinate air travel arrangements for large incentive programs and business meetings
  • Provide exceptional customer service to participants
  • Follow all Creative Group Standard Operating procedures for group travel
  • Initiate preliminary air options to attendees for approval and do not ticket without consent
  • Confirm the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference
  • Confirm best fares for group travel by utilizing the most applicable airfares, negotiated group blocks, and corporate discounts applicable to assigned program
  • Adhere to turn-around time parameters for each client based on volume and destination
  • Manage and ticket group Air Blocks in compliance with airline rules and regulations
  • Manage the overall program air budget throughout program planning and financial reconciliation post-program
  • Ensure all attendee PNRs comply with Creative Group/DT policy and process
  • Confirm personal air travel extensions for attendees and follow process for split bill to properly charge the participant and the program
  • Invoice online transactions charged to the corporate credit card, or participant in Sabre
  • Utilize QC to complete ticketing, exchange, seat fee, or personal payment transactions
  • Manage the email process of sending participants' electronic tickets in Sabre and via TripCase
  • Participate and provide ongoing air expertise in operational meetings when necessary to Program Manager, Registration Manager, and client
  • Be available for 'On Call'/Flight Assistance during main group travel dates to assist all participants if contracted to do so by client
  • Monitor flights and communicate with on-site travel staff of any arrival and departure issues during standard business hours, for all assigned programs
Requirements:
  • Associate's/Two-year College Degree or a combination of education and work experience required
  • Minimum of 4 years' experience working in the meetings and incentives industry, specifically coordinating group air travel arrangements
  • Firm knowledge of GDS system required; previous experience with SABRE is strongly preferred
  • Valid TICO Certification required
  • Must be proficient in Microsoft Office365 Suite products, specifically Outlook, Word, Excel, Team, OneDrive, and SharePoint
  • Knowledge of Cvent systems is an asset and must be able to learn CE3 (a proprietary Creative Group system)
  • Bilingual in English and French
What We Offer:

We offer a competitive salary and benefits package, including medical, dental, and vision benefits, as well as an employee rewards and recognition program, Total Rewards Package, which includes wellness, sustainability, DE&I initiatives, and mental health support.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to advance your career, we encourage you to apply for this exciting opportunity.