Senior Travel Coordinator

4 weeks ago

Toronto, Ontario, Canada Twil Travel Full time

Job Title: Senior Travel Advisor

Job Summary:

We are seeking a highly organized and detail-oriented individual to manage our portfolio of discerning luxury travelers. As a Senior Travel Advisor, you will provide comprehensive support to the agency owner, assisting in managing the travel advisor team and overseeing the full travel planning cycle.

Key Responsibilities:

  • Manage a team of in-house Travel Advisors to ensure strict trip design protocols are being followed.
  • Act as a reliable point of contact, liaising with clients, colleagues, and external stakeholders on behalf of the CEO.
  • Oversee the full travel planning cycle, including tracking proposals, following up on open inquiries and outstanding items, final payments, trip accessories, and pre-arrival communications.
  • Coordinate and secure travel arrangements including transportation, lodging, transfers, single and multi-day tours, flights, and travel insurance and other travel services as directed.
  • Prepare and process client and vendor payments and related documentation for accounting; and prepare client invoices.
  • Collect all vendor confirmations and vouchers and prepare final trip documentation, details, and travel advice in Axus.
  • Handling concierge requests including dining, entertainment, and ground transportation.
  • Research content and logistics and prepare client proposals, based on direction provided.
  • Corresponding with suppliers (hotels, operators, guides) to coordinate bespoke travel arrangements.
  • Conducting quality control checks on all itineraries prior to publishing them and ensuring all logistical elements have been included in each itinerary. Reconfirming trip elements prior to client departure.
  • Manage calendar of pre and post trip reminders which includes due dates for sending out pre-departure information, final payments, cancellation deadlines, VIP requests, final documents, and welcome home messages.
  • Providing occasional support to outside agents.
  • Utilize Sabre system and other relevant tools to research, book, and manage travel arrangements, ensuring accuracy and efficiency.
  • Manage the CRM system, maintaining up-to-date client information, preferences, and travel history.
  • Stay informed about industry trends, luxury travel experiences, and destination information to provide expert advice to clients.
  • Assist with ticketing and flight-related inquiries when necessary, ensuring accuracy and compliance with regulations.

Requirements:

  • Previous experience as a travel advisor and managing teams is highly desirable.
  • Proficiency in using Sabre or other travel booking systems is required.
  • A natural inclination for customer service.
  • Extremely organized and detail-oriented with ability to handle multiple projects and tasks simultaneously.
  • Proactive and resourceful; an intuitive problem-solver.
  • Strong work ethic who identifies opportunities to take on more and streamline systems and processes where possible.
  • Positive attitude with passion for travel.
  • Strong customer service skills and the ability to confidently interact with clients, providing excellent service and resolving issues with professionalism and diplomacy.
  • Excellent written and verbal communication skills, with the ability to prepare clear and concise travel itineraries, emails, and reports.
  • Proven leadership skills and the ability to effectively manage teams.
  • Tech-savviness and proficiency in using productivity tools, travel booking programs, Social media platforms, and Microsoft Office Suite.
  • Resourcefulness and ability to work independently, taking ownership of tasks and delivering high-quality results within deadlines.
  • A passion for travel, a good understanding of luxury travel experiences, and a continuous desire to stay informed about new destinations and industry trends.
  • TICO Certification is required (must be certified within one month of start date).

Work Hours:

  • Office hours are Monday-Friday, 9:30am to 5:30pm. *There are seasonal periods where longer hours may be necessary. This is a hybrid home/office role. A minimum of 1 or 2 days in the office would be required.

We are looking for a highly motivated and organized individual to join our team as a Senior Travel Advisor. If you have a passion for travel and a strong work ethic, we encourage you to apply for this exciting opportunity.

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