Group Air Specialist

4 weeks ago

Toronto, Ontario, Canada Direct Travel Full time
Job Title: Group Air Specialist

Direct Travel is seeking a highly skilled Group Air Specialist to join our team in Toronto, Canada. As a Group Air Specialist, you will be responsible for coordinating air travel arrangements for large incentive programs and business meetings.

Key Responsibilities:
  • Coordinate air travel arrangements for large incentive programs and business meetings
  • Provide the highest quality of customer service to participants
  • Follow all Creative Group Standard Operating procedures for group travel
  • Initiate preliminary air options to attendees for approval and do not ticket without consent
  • Confirm the most logical flight itinerary based on event parameters, best schedule, block space, and participant preference
  • Confirm best fares for group travel by utilizing the most applicable airfares, negotiated group blocks, and corporate discounts applicable to assigned program
  • Adhere to turn-around time parameters for each client based on volume and destination
  • Manage and ticket group Air Blocks in compliance with airline rules and regulations
  • Manage the overall program air budget throughout program planning and financial reconciliation post-program
  • Ensure all attendee PNRs comply with Creative Group/DT policy and process
  • Confirm personal air travel extensions for attendees and follow process for split bill to properly charge the participant and the program
  • Invoice online transactions charged to the corporate credit card, or participant in Sabre
  • Utilize QC to complete ticketing, exchange, seat fee, or personal payment transactions
  • Manage the email process of sending participants' electronic tickets in Sabre and via TripCase
  • Participate and provide ongoing air expertise in operational meetings when necessary to Program Manager, Registration Manager, and client
  • Be available for 'On Call'/Flight Assistance during main group travel dates to assist all participants if contracted to do so by client
  • Monitor flights and communicate with on-site travel staff of any arrival and departure issues during standard business hours, for all assigned programs
Requirements:
  • Associate's/Two-year College Degree or a combination of education and work experience required
  • Minimum of 4 years' experience working in the meetings and incentives industry, specifically coordinating group air travel arrangements
  • Firm knowledge of GDS system required; previous experience with SABRE is strongly preferred
  • Valid TICO Certification required
  • Must be proficient in Microsoft Office365 Suite products, specifically Outlook, Word, Excel, Team, OneDrive, and SharePoint
  • Knowledge of Cvent systems is an asset and must be able to learn CE3 (a proprietary Creative Group system)
  • Bilingual in English and French
Benefits:

Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

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