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Supervisor, Venue Operations

2 months ago

Toronto, Ontario, Canada MLSE Full time

Job Summary:

The Venue Presentation Supervisor will be responsible for ensuring the overall cleanliness, detail, servicing, resources, care, and maintenance of all venues. This position will focus on establishing and maintaining standardized training and documented systems, as well as cultivating a positive growth environment for the department, its colleagues, and leaders.

Key Responsibilities:

  • Establish goals, measurements, and results for department supervisors and housekeeping staff.
  • Develop and update job descriptions, job task checklists, and standard operating procedures for department supervisors and housekeeping staff.
  • Supervise equipment and supply usage and place orders based on departmental needs.
  • Meet with vendors to discuss matters relating to the housekeeping department.
  • Prioritize, implement, and supervise deep cleaning and job cycle projects for the facility.
  • Schedule, train, assign, review, and evaluate the work of assigned staff.
  • Prepare and maintain required housekeeping records and reports.
  • Assign responsibility, take corrective action, demonstrate leadership, evaluate, mentor, and motivate the housekeeping supervisory team and staff.
  • Supervise with facts, focus on results, provide clear direction, and encourage innovations.
  • Oversee equipment, tags, and reports deficiencies.
  • Complete building inspections to ensure tasks are completed, MLSE cleaning standards are met, and adherence to cleaning procedures.
  • Monitor and revise departmental health and safety tools, including WHMIS training programs, as needed.
  • Ensure a safe work environment is maintained and that all colleagues are committed to working safely.
  • Ensure adherence to MLSE service standards and policies.
  • Perform other duties as required.

Qualifications:

  • Available to work overnight and statutory holidays.
  • A university or college degree, preferably in hospitality management, is an asset.
  • Housekeeping management experience with thorough knowledge of modern cleaning practices and equipment is an asset.
  • Proficient in MS Office applications.
  • Ability to supervise, lead, and balance multiple priorities/tasks.
  • Clear verbal and written communication skills.
  • Must be able to lead team-building, morale, and service culture within the department.
  • Arena/multi-purpose facility experience is preferred.
  • Ability to work while under pressure; meet tight deadlines.
  • Previous experience in a unionized work environment is beneficial.
  • Must be highly organized, energetic, and possess the ability to get the job done.