Supervisor, Beverage Services and Operations

1 month ago


Toronto, Ontario, Canada The Royal Conservatory Full time
Job Title: Supervisor, Beverage Services and Operations

The Royal Conservatory is seeking a highly organized and detail-oriented Supervisor, Beverage Services and Operations to assist in managing event operation services, including concerts, corporate events, and social functions at our TELUS Centre for Performance and Learning.

Main Duties and Responsibilities:
  • Assist in the screening, hiring, training, and scheduling of all event services staff, including bar and merchandise staff.
  • Maintain and uphold all Alcohol and Gaming Commission of Ontario's regulations at all times.
  • Ensure that high-volume business during intermissions is handled in a professional and efficient manner with the goal of capturing all possible patron business.
  • Prepare nightly reports on concession sales, including nightly inventory, sales reports, and reconciliations.
  • Coordinate/interface with security personnel on the proper and timely reporting of incidents involving patrons.
  • Help manage aspects of beverage services, including cash handling and reconciliation, receiving, quality control, and inventory management.
  • Reconcile event beverage consumption following each event.
  • Assist in managing event and catering services for private events, including set-up, tear-down, and load-out.
Requirements:
  • Current Smart Serve Certification required.
  • A minimum of two years' experience in food & beverage or events management in a comparable venue.
  • Experience using MS Suite and POS systems.
  • Experience managing merchandise operations an asset.
  • Ability to appropriately prioritize tasks to execute events successfully.
  • Strong communication, customer service, and interpersonal skills.
  • Strong attention to detail and ability to draft complete and accurate event reports.
  • Ability to remain adaptable and resolve multiple challenges in a working environment where intensity and pace of work can vary.
Additional Information:
  • Working in an office at a computer to access shared files, assemble event information, and complete event reports.
  • Working in a team to compile event information and develop a plan to execute a successful event.
  • Acting as the leader of a team of event staff to facilitate bar service and back of house hospitality.
  • During events, navigating a large venue with many stairs is a common requirement.
  • Non-traditional work schedule, including early mornings and long hours.


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