Retail Shift Manager

4 weeks ago


Ottawa, Ontario, Canada Canna Cabana Full time

Canna Cabana is a leading cannabis retailer seeking a skilled Part-Time Shift Leader to oversee daily store operations. The ideal candidate will possess excellent leadership skills, a strong work ethic, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Assist store management in supervising and facilitating daily store operations.
  • Oversee store responsibilities in the absence of the Store Manager or Assistant Store Manager.
  • Provide guidance and instruction to store associates as needed.
  • Ensure store conditions meet established standards.
  • Assist in ensuring staffing levels meet business needs.
  • Model exemplary customer service behavior and lead by example.
  • Ensure company policies and relevant legislation are consistently adhered to.
  • Handle customer complaints and escalate as necessary.
  • Ensure health, safety, and security regulations are met.
  • Achieve sales targets and store-level KPIs.

Requirements:

  • Valid CannSell certification.
  • Ability to complete a Police Background Check.
  • Demonstrated sales and service orientation.
  • Minimum 2 years retail experience, preferably in the cannabis industry.
  • Excellent time management and prioritizing skills.
  • Ability to train and motivate staff.
  • Basic office administration skills.
  • High proficiency in Microsoft Office.
  • Effective teamwork and communication skills.
  • Strong customer service and troubleshooting skills.


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