Retail Store Operations Manager

1 week ago


Ottawa, Ontario, Canada Claire's Inc. Full time

At Claire's Inc., we are seeking a highly motivated and experienced Retail Store Operations Manager to join our team in Ottawa, Canada.

Job Summary

We are looking for a results-driven individual who can support our Store Manager in driving sales, delivering exceptional customer service, and maintaining efficient store operations. As a key member of our retail team, you will be responsible for ensuring our stores run smoothly, merchandising is commercially correct, and our teams are well-trained and developed.

About the Role

The ideal candidate will have a minimum of one year of retail management experience, with a strong track record of achieving sales targets and providing excellent customer service. You will be expected to analyze sales reports, strategically problem-solve, and make data-driven decisions to drive business growth.

Key Responsibilities:
  • Drive and achieve retail store targets through effective sales strategies and tactics
  • Deliver the finest level of customer service, exceeding customer expectations
  • Maintain efficient store operations, including inventory management and visual merchandising
  • Assist the Store Manager in training and coaching the store team to enhance their skills and career development
  • Ensure commerciality and merchandising standards are met across all product categories
About You

To succeed in this role, you will need:

  • A high school diploma or equivalent required
  • Minimum one year retail management experience
  • Excellent verbal/written communication and organizational skills
  • Basic computer skills
  • Sound understanding of mathematics and strong reading comprehension skills
  • Ability to analyze sales reports and strategically problem solve
  • Ability to stand during scheduled shifts
  • Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally
  • Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers
  • Ability to operate POS system

Claire's Inc. is an equal opportunity employer committed to diversity, equity, and inclusion. We encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Estimated Salary: $60,000 - $70,000 per annum
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