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Middle Office Expert

2 months ago

Toronto, Ontario, Canada Manulife Full time

About the Role

We are seeking a highly skilled Trade Management Specialist to join our team at Manulife. As a key member of our Investment Operations team, you will play a critical role in supporting the day-to-day business deliverables and ensuring the optimal efficiency of our operational workflow.

Key Responsibilities

  • Collaborate with Operations Leaders and Business Stakeholders to support multiple products and projects.
  • Establish and improve existing processes to ensure compliance with Firm and regulatory standards.
  • Support daily trade management, including trade confirmation, settlements, positions review, and FX processing.
  • Monitor and liaise with brokers, custodians, and internal business units to ensure timely trade settlements.
  • Manage relationships with fund managers, custodian banks, brokers, auditors, and internal/external counterparties.
  • Develop and maintain enhanced procedures and controls within investment operations to ensure high-quality services and support.
  • Collaborate with key stakeholders, including regional and country investment operations teams, Portfolio Management, Project Management Office, Technology, Product, Portfolio Specialist, and Risk and Compliance teams.
  • Assist in providing training for Investment Operations staff to build expertise and enhance Investment Operations capabilities.
  • Participate in Investment Operations projects, working closely with other offices and/or the Asia Project Management teams to ensure efficient and effective implementation.

Requirements

  • Bachelor's degree in Accounting, Finance, or Business with 6+ years' experience across investment operations.
  • At least 4+ years' direct experience working in a Middle Office/Cash Management/Investment Operations environment.
  • Experience and knowledge of Middle Office/Investment Operations' policies and procedures, including cash management, trade management, trade support, corporate actions, pricing, and valuations.
  • Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime, and must be willing to report on either day or mid-shift.
  • Applicants should be willing to report to Manulife Offices in UP Ayala Technohub in Quezon City or Newtown Mactan, Lapu-Lapu, Cebu City.

Minimum Skills to Hire/Must Haves

  • High proficiency in Microsoft Office (word, excel, PowerPoint). Power Platform tools and VBA knowledge is preferred.
  • Business systems (Bloomberg, OMGEO CTM, Simcorp, Custodian portals) experience required.
  • Strong communication skills. Ability to understand, negotiate, and influence business stakeholders.
  • Strong problem-solving skills with the ability to research issues where the resolution is not readily apparent.
  • Good team player with strong written, and verbal communication skills, reading comprehension, and the ability to build relationships across multiple levels of the organization.
  • Proactive/can-do approach and attitude. Thorough attention to detail and accuracy of delivery.