Global Middle Office Operations Analyst
2 weeks ago
Job Title: Global Middle Office Operations Analyst
About the Role:
We are seeking a highly skilled Global Middle Office Operations Analyst to join our team. As a key member of our operations team, you will be responsible for providing day-to-day operational support, prioritizing tasks as necessary, and ensuring the smooth execution of trade matching, settlements, and post-settlements processes.
Key Responsibilities:
- Perform day-to-day operational support, prioritizing tasks as necessary.
- Cover tasks that may arise from coverage issues.
- Actively manage risks, including operational, reputational, and settlement risks.
- Ensure a strong understanding of tasks assigned, including investment concepts, best practices, and system requirements.
- Participate in cross-skilling assignments.
- Timely escalate issues to SME/TL, proactively mitigating process gaps or potential issues.
- Assist in creating and updating process documents.
- Think critically and act timely on issue resolutions and escalations.
- Manage and maintain good working relationships with Front Office, Onshore, and Offshore counterparts.
- Support analysis to identify root causes of production problems and errors (SOE) and develop timely solutions.
- Communicate effectively and use tact to resolve conflicts.
- Propose projects and process automations to promote service excellence.
Requirements:
- Bachelor's degree in Business Administration, Accounting, Finance, Economics, or a related business course.
- Minimum 2 years of related work experience within Trade Support, Middle Office, Investment Operations, and/or Fund Accounting.
- Hybrid work arrangement: amenability and readiness to work onsite and from home anytime (dependent on business need and/or current external environment/situation) and must be willing to work on fixed night shift schedules.
Skills and Qualifications:
- Strong knowledge of securities instruments and investment operational processes.
- Good analytical and diagnostic skills with knowledge and strong ability to understand process design.
- Excellent communication skills (verbal, written, and reading comprehension).
- Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments.
About Manulife:
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
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