Bilingual Customer Service Representative

2 weeks ago


Cochrane District, Canada NTT Business Process Outsourcing Full time

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at NTT Data. As a key member of our financial services group, you will play a critical role in providing exceptional service to our clients, handling inbound calls, and resolving customer inquiries.

About the Role:

The primary responsibility of this position is to handle inbound calls from existing and potential customers regarding application processing, account updates, product information questions, and website support. This is an exciting opportunity to work with a global pioneer in the technology industry, where you will gain exposure to Fortune 500 clients and work with a network of over 40,000 smart and diverse colleagues across 57 countries.

Key Responsibilities:
  • Provide excellent customer service while responding to all inbound inquiries, including but not limited to application processing, account updates/inquiries, product information, and website support.
  • Encourage customers by discussing the benefits and features of supplemental products and services to improve the customer experience.
  • Identify and resolve inquiries & complaints to achieve a mutually satisfactory solution, ensuring that the escalation process is followed as necessary.
  • Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by NTT Data, and requirements and controls in relation to PCI compliance standards.
Requirements:

To be successful in this role, you must have:

  • Bilingualism (English/French) is a requirement.
  • 1 year of previous customer experience required.
  • Contact center experience considered a strong asset.
  • Previous Financial Services experience would be considered an asset.
  • Knowledge of Credit Cards considered an asset.
Benefits:

We offer a comprehensive benefits package, including:

  • All equipment required for you to be successful in your role.
  • Virtual paid training.
  • Comprehensive benefits package (medical, vision, and dental).
  • Employee Assistance Program.
  • RRSP program options.
  • Short- and Long-Term Disability options.
  • Rewards and Recognition programs.
  • Internal career advancement opportunities.
Estimated Salary:

$18.00/Hr.

At NTT Data, what you do matters. We are an equal opportunities employer and welcome applications from diverse candidates.



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