Customer Service Representative
1 week ago
**Marketing Statement**:
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion
**Responsibilities**:
**Qualifications**:
EDUCATION:
Requires Grade 12 or equivalent including courses in general office procedures, math, basic word processing and spreadsheet software and customer service.
EXPERIENCE:
Requires twelve (12) months previous experience in a customer service environment involving providing information and service to the public in a fast-paced environment, as well as the use of computerized point of sale (POS) systems and customer relationship management software.
A further period of up to six (6) months in the position to become familiar with the TransLink’s policies and procedures, as well as the transit system and services, travel zones and geography, and computer systems.
**Other Information**:
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
**Work Schedule**:
37.5 hours per week.
**Work Designation**:
Resident
This position works predominately on-site
**Rate of Pay**:
Salary $4,713 - $5,673 per month (Actual salary offered will be commensurate with education, experience and internal parity).
The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.
**How to Apply**:
Posting Date: December 3, 2024
Closing Date: Open until filled
Please note that only those short listed will be contacted.
**Equal Employment Opportunity**:
TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
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