Current jobs related to Customer Success Strategist - Old Toronto, Ontario - Siena AI

  • Excel Success Strategist

    1 week ago

    Toronto, Ontario, Canada Datarails Full time

    Datarails, the leading financial planning and analysis platform, is searching for a highly skilled Excel Success Strategist to join its Live CS team. As a key member of our team, you will work closely with finance professionals from middle management through the C-suite, customizing their Datarails platform and providing training on product updates.This is...

  • Customer Experience Strategist

    2 weeks ago

    Toronto, Ontario, Canada Avanade Full time

    About the Role:As an Experience Strategist with Avanade X, you will play a key role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.This role requires an individual who can analyze and uncover user needs and behaviors, assess current state experiences,...

  • Customer Experience Strategist

    3 weeks ago

    Toronto, Ontario, Canada Avanade Full time

    Experience Strategist RoleAs an Experience Strategist with Avanade X, you will play a pivotal role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.This role requires an individual who can analyze and uncover user needs and behaviors, assess current state...

  • Customer Experience Strategist

    3 weeks ago

    Toronto, Ontario, Canada Avanade Full time

    Experience Strategist RoleAs an Experience Strategist with Avanade X, you will play a pivotal role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.This role requires an individual who can analyze and uncover user needs and behaviors, assess current state...

  • Customer Experience Strategist

    4 weeks ago

    Toronto, Ontario, Canada Avanade Full time

    Experience Strategist RoleAs an Experience Strategist with Avanade X, you will play a pivotal role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.This role requires an individual who can analyze and uncover user needs and behaviors, assess current state...

  • Customer Experience Strategist

    4 weeks ago

    Toronto, Ontario, Canada Avanade Full time

    Experience Strategist RoleAs an Experience Strategist with Avanade X, you will play a pivotal role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.This role requires an individual who can analyze and uncover user needs and behaviors, assess current state...

  • Marketing Strategist

    1 month ago

    Old Toronto, Ontario, Canada TD Full time

    Marketing StrategistTD is seeking a Marketing Strategist to join our team. As a Marketing Strategist, you will be responsible for developing and executing marketing strategies that drive business growth and customer engagement.Key Responsibilities:Develop and implement marketing strategies that align with business objectivesConduct market research and...

  • Marketing Strategist

    1 month ago

    Old Toronto, Ontario, Canada TD Full time

    Marketing StrategistTD is seeking a Marketing Strategist to join our team. As a Marketing Strategist, you will be responsible for developing and executing marketing strategies that drive business growth and customer engagement.Key Responsibilities:Develop and implement marketing strategies that align with business objectivesConduct market research and...

  • Digital Strategist

    3 weeks ago

    Old Toronto, Ontario, Canada Pembroke Communications Full time

    Job Title: Digital StrategistWe are seeking a highly skilled Digital Strategist to join our team at Pembroke Communications. As a Digital Strategist, you will be responsible for developing and executing digital strategies that drive business results and enhance our clients' online presence.Key Responsibilities:Develop and implement digital marketing...

  • Digital Strategist

    3 weeks ago

    Old Toronto, Ontario, Canada Pembroke Communications Full time

    Job Title: Digital StrategistWe are seeking a highly skilled Digital Strategist to join our team at Pembroke Communications. As a Digital Strategist, you will be responsible for developing and executing digital strategies that drive business results and enhance our clients' online presence.Key Responsibilities:Develop and implement digital marketing...

  • Customer Success Strategist

    1 month ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsCitylitics is a pioneering analytics company that delivers predictive intelligence on local utility and public infrastructure markets.Our mission is to revolutionize the way cities and utilities manage their infrastructure, making it more resilient, sustainable, and equitable.We achieve this by turning millions of unstructured documents into...

  • Customer Success Strategist

    2 months ago

    Toronto, Ontario, Canada Citylitics Full time

    About CityliticsCitylitics is a pioneering analytics company that delivers predictive intelligence on local utility and public infrastructure markets.Our mission is to revolutionize the way cities and utilities manage their infrastructure, making it more resilient, sustainable, and equitable.We achieve this by turning millions of unstructured documents into...

  • Customer Success Strategist

    3 days ago

    Toronto, Ontario, Canada Amplitude Full time

    At Amplitude, we're looking for a Senior Customer Success Architect to join our team. As a trusted technical advisor, you'll provide strategic consultation on taxonomy design, instrumentation, and data governance, utilizing your mastery of Amplitude products. Your expertise in the Digital Optimization System will guide our customers as they integrate...

  • Business Growth Strategist

    1 week ago

    Toronto, Ontario, Canada Barbara Kowk Success And Empowerment Full time

    A visionary leader with a passion for driving success is sought to create a schedule that suits them.We're looking for a driven individual to take charge and unlock the potential of their teams in personal development.About Us:Empowering professionals to reach their highest potential is our mission. We believe that true success stems from personal growth and...

  • Digital Strategist

    1 month ago

    Old Toronto, Ontario, Canada Pembroke Communications Full time

    About the RoleWe are seeking a highly skilled Digital Strategist to join our team at Pembroke Communications. As a key member of our digital team, you will be responsible for developing and executing digital strategies that drive business growth and engagement.Key ResponsibilitiesDevelop and implement digital strategies that align with our clients' business...

  • Digital Strategist

    1 month ago

    Old Toronto, Ontario, Canada Pembroke Communications Full time

    About the RoleWe are seeking a highly skilled Digital Strategist to join our team at Pembroke Communications. As a key member of our digital team, you will be responsible for developing and executing digital strategies that drive business growth and engagement.Key ResponsibilitiesDevelop and implement digital strategies that align with our clients' business...

  • Customer Experience Strategist

    2 weeks ago

    Toronto, Ontario, Canada Autodesk Full time

    Customer Experience StrategistAt Autodesk, we're looking for a talented Customer Experience Strategist to join our team. As a key member of our Experience Management Framework, you'll play a crucial role in evolving our Customer Experience. Your primary responsibility will be to expand our portfolio of Customer Experience Journeys and Service Blueprints....

  • Global Product Strategist

    3 weeks ago

    Old Toronto, Ontario, Canada Rewind Full time

    Job Title: Global Product StrategistAt Rewind, we're on a mission to protect critical data that powers businesses of all sizes. As our Global Product Strategist, you'll play a key role in driving our product strategy forward, ensuring we stay ahead of the competition and meet the evolving needs of our customers.Key Responsibilities:Develop and execute...

  • Digital Strategist

    4 weeks ago

    Old Toronto, Ontario, Canada Pembroke Communications Full time

    Job Title: Vice President, Digital StrategistAbout the Role:We are seeking a highly skilled and experienced Digital Strategist to join our team at Pembroke Communications. As a key member of our digital team, you will be responsible for developing and executing comprehensive digital strategies that drive business growth and engagement for our clients.Key...

  • Digital Strategist

    4 weeks ago

    Old Toronto, Ontario, Canada Pembroke Communications Full time

    Job Title: Vice President, Digital StrategistAbout the Role:We are seeking a highly skilled and experienced Digital Strategist to join our team at Pembroke Communications. As a key member of our digital team, you will be responsible for developing and executing comprehensive digital strategies that drive business growth and engagement for our clients.Key...

Customer Success Strategist

2 months ago

Old Toronto, Ontario, Canada Siena AI Full time
About Siena AI

Siena AI is a pioneering company in the field of enterprise empathic AI Agents, leveraging reasoning-adept LLMs to revolutionize customer experience. Our mission is to integrate with existing systems and interact with customers across multiple channels from a single, unified platform.

Our Values
  • Customer-Centricity: We prioritize understanding our customers' needs and exceeding their expectations.
  • Transparency: We believe in straightforward, truthful communication, saying what we think clearly and respectfully.
  • Innovation: We're not afraid to try new approaches to find better solutions.
  • Accountability: When we see opportunities to make a difference, we take charge and own the outcome.
  • Adaptability: We quickly adjust to changes and challenges, seeing them as chances to learn and grow.
  • Curiosity: We ask questions, explore new ideas, and learn from our experiences to keep growing.
  • Ownership: We're all owners here, taking charge, making decisions, and owning the outcome.
About the Role

As a Customer Success Strategist at Siena AI, you'll drive success through strong account management, communication, experiments, and process building. You'll be responsible for designing and executing implementation processes to ensure our customers achieve their goals.

Key Responsibilities
  • Own the onboarding and implementation process for new customers.
  • Continuously improve the onboarding process to shorten the time to value.
  • Provide ongoing strategy and guidance to our customers.
  • Help brands surpass their AI automation goals by uncovering new opportunities for automation and selective customer engagement.
  • Create processes and playbooks to build the Customer Success function.
  • Educate our customers through strategy sessions, workshops, and webinars to showcase new features and strategies.
  • Contribute to internal and external Knowledge Bases.
  • Capture feedback, product requests, and reveal new pain points to address, feeding the feedback to the product team.
  • Engage with customers via our private Slack community.
Requirements
  • 3+ years of experience in CSM or account management roles.
  • 3+ years of experience in customer service technology and/or ecommerce background.
  • A genuine love for building customer relationships and confidence in customer-facing interactions.
  • Experience managing customer success impactful projects with a knack for crushing business goals.
  • Background in knowledge management, with a focus on creating, organizing, and maintaining robust knowledge libraries.
  • Proven experience working with complex technology products.
  • Comfortable in rapid-paced startup environments where many hats are to be worn.
  • Stellar written and verbal communication skills.
  • A self-starter with a high level of initiative and a 'can do' attitude.
Preferred Qualifications
  • Problem-solving, negotiation, and decision-making skills.
  • Experience setting up fellow CSMs for success through trainings and knowledge sharing sessions.
  • Familiarity with the Ecommerce space.
  • Knowledge of legacy chatbot solutions and the conversational AI revolution.
Why Siena AI
  • Real impact: Your work will directly shape our product and company.
  • A seat at the table: In a small team, every voice matters.
  • Freedom to work your way: Home, coffee shop, or anywhere you're productive.
  • Top pay: Competitive salary and an opportunity for equity or stock grants.
  • Time off when you need it: Take at least 15 days. More if you need it.
  • Budget to keep learning: Because if you're not growing, we're not growing.
  • The chance to build something from the ground up: This is the time when what you do has the biggest impact.
  • Problems worth solving: We're reshaping how work gets done.