Accounts Receivable Clerk

Job Summary:

We are seeking a highly organized and detail-oriented Accounts Receivable Clerk to join our team at PHSA. As an Accounts Receivable Clerk, you will be responsible for managing and processing financial transactions, ensuring accurate and timely billing and collection of patient accounts.

Key Responsibilities:

• Process and post payments, adjustments, and journal vouchers
• Prepare and post bills, reconcile and balance daily receipts and accounts
• Maintain collection files, follow up on delinquent accounts, and prepare bank deposits
• Run and distribute system reports, maintain records, trust accounts, patient valuables, and petty cash
• Respond to inquiries, investigate and clear discrepancies

What You'll Do:

• Bills self-pay patients, out-of-province, WCB, and similar sundry accounts
• Posts billing information, such as charges for patient and medical agency accounts to the accounts receivable ledger and balances to the general ledger
• Receives payments, enters information into cash receipts journal, balances and summarizes journal and receivable accounts
• Matches and checks payments received against invoices and posts from journal to accounts receivable ledger
• Processes patient charges, checks Admitting Discharge Transfer for accuracy, reviews codes to ensure patient classification is correct
• Enters submissions and resubmissions, such as patient self-pay and patient agency charges, medical plan billings, room differentials, ALC, and LTC charges
• Verifies invoices, statements, and outpatient charge vouchers against source documents, investigates discrepancies, and contacts patients, relatives, social workers, immigration officers, and/or hospital staff for missing data
• Reconciles designated accounts, matches to payments received, refunds, and invoices issued, identifies and investigates discrepancies, prepares adjustment information to resolve
• Selects accounts for collection, prepares listings and supporting documentation to transfer delinquent accounts to collection agencies
• Follows up on delinquent accounts, initiates and responds to correspondence and telephone contacts with patients, agencies, and insurers
• Issues receipts for cash transactions, prepares bank deposits, balances, and maintains daily receipts, records, petty cash account, etc.
• Maintains extended care patient trust accounts, requests and receives deposits, processes charges, and prepares patient trust account statements as required
• Updates patient agency information, such as adjusting responsibility of payment information and lists of patients receiving outside services
• Runs system reports, such as Master Log, Weekly Billing, and Month-end reports on a regular basis, enters required system commands, and distributes reports
• Receives patient valuables, verifies contents of valuable envelopes, and releases to patient on discharge according to PHSA policies and procedures
• Responds to telephone and/or front desk inquiries on various issues relating to cashiering and/or designated accounts receivable portfolio
• Provides coverage and training at hospital sites throughout the lower mainland as required

What You Bring:

• Grade 12, successful completion of a recognized accounting course, and two years recent, related experience, or an equivalent combination of education, training, and experience
• Ability to keyboard at 40 wpm
• Ability to communicate effectively both verbally and in writing
• Ability to deal with others effectively
• Ability to operate related equipment
• Physical ability to perform the duties of the position
• Ability to organize work

Skills & Knowledge:

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019)
• Knowledge of social, economic, political, and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism, and Indigenous Cultural Safety and foundational documents and legislative commitments

What We Bring:

• Every PHSA employee enables the best possible patient care for our patients and their families
• Join one of BC's largest employers with province-wide programs, services, and operations, offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources
• Annual statutory holidays (13) with generous vacation entitlement and accruement
• PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position)
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more

What We Do:

The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.