Customer Service Representative

4 weeks ago


Sudbury, Ontario, Canada Reliable Cleaning Services Full time

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Reliable Cleaning Services. As an Order Desk Support Agent, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include answering written and oral inquiries, addressing customer complaints or concerns, and providing information to customers. You will also be responsible for arranging billing for services, explaining the type and cost of services offered, and issuing receipts and other forms. Additionally, you will maintain records and statistics, obtain and examine all relevant information to assess client feedback, and provide ongoing support to clients after sale. If you have excellent communication skills, a fast-paced environment, and a strong attention to detail, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Answer written and oral inquiries
  • Address customer complaints or concerns
  • Provide information to customers
  • Arrange for billing for services
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback
  • Provide ongoing support to clients after sale
Requirements:
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail
  • 1-2 years of experience in a call centre or customer service role
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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