Hotel Operations Manager
2 weeks ago
As a Guest Services Supervisor with the NPC/Sandman Hotel Group, you will be responsible for overseeing the front desk operations and ensuring exceptional guest experiences. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Assist guests with special needs and address customer complaints or concerns
- Supervise staff and perform front desk duties, including establishing work schedules and enforcing policies and procedures
- Develop and implement policies and procedures for daily operations and conduct training sessions
- Organize and maintain inventory and supervise a team of 5-10 people
Requirements
- 1 year to less than 2 years of experience in a similar role
- Secondary (high) school graduation certificate or equivalent experience
- Strong computer and technology knowledge, including MS Outlook
Work Environment
- On-site work only, with no option to work remotely
- Hotel, motel, or resort setting
Benefits
- Health benefits, including dental and vision care benefits
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