Optical Store Leader

21 hours ago

Richmond, British Columbia, Canada EssilorLuxottica Full time
{"h1": "Store Manager at EssilorLuxottica", "p": "At EssilorLuxottica, we're passionate about delivering exceptional eye care experiences. As a Store Manager, you'll be a key leader in our LensCrafters team, driving customer satisfaction and store performance.

Your mission will be to integrate our Brand Story and execute flawless customer experiences. You'll analyze reporting to create and implement action plans to improve store KPIs, including NPS, sales, customer count, and labor efficiency.

You'll attract and hire highly engaged team members, partner with our Doctor of Optometry to elevate the customer and patient experience, and take pride in maintaining a safe and FUN working environment.

If you're a results-driven leader with a passion for customer service and retail excellence, we want to hear from you

**Key Responsibilities:**

* Ensure exceptional customer service
* Provide training and coaching to the team
* Analyze reporting to improve store KPIs
* Attract and hire highly engaged team members
* Partner with the Doctor of Optometry
* Maintain a safe and FUN working environment

**Requirements:**

* High School graduate or equivalent
* 4+ years management/supervisory experience
* Comprehensive knowledge of operations, processes, and business implications
* Strong influencing and negotiating skills
* Team building and management skills
* Knowledge of current optical theory and merchandise
* Strong communicator and listener
* Strong basic math skills
* Sales skills
* Familiarity with cash register, computers, and calculators
* Ability to manage time under aggressive deadlines

**Preferred Qualifications:**

* College degree or equivalent
* State licensure (if applicable) and/or ABO Certification in non-licensed states
* LensCrafters Final Inspector Certification
* LensCrafters Quality, Fitting, and Adjusting Program
* Previous experience in customer service and retail
* Knowledge of current store merchandise
* High level of business acumen to include detailed knowledge of LC Dashboard

**What We Offer:**

* Competitive pay
* Bonus and commission plan
* First-class total rewards package
* Health care
* Retirement savings
* Paid time off/vacation
* Employee discounts

**Equal Opportunity Employer:**

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

**Pay Range:**

$56,000 - $95,858.86

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.

We're committed to taking care of you, so you can bring the best quality experience to our patients and customers. Join us in our mission to deliver exceptional eye care experiences"}

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