Hearing Care Coordinator
7 days ago
Role Summary
Ambitious professionals with a passion for delivering exceptional customer experiences are invited to join Amplifon's team in Canada. As a Hearing Care Coordinator, you will play a pivotal role in supporting our mission to empower individuals to rediscover the emotions of sound.
Key Responsibilities:
- Customer Journey Guidance: Provide personalized care to customers, setting clear expectations and ensuring a seamless clinic visit experience.
- Scheduling and Confirmation: Efficiently manage appointments, guaranteeing timely and accurate scheduling and confirmation.
- Patient Preparation: Communicate vital customer information to Hearing Care Professionals, ensuring they are well-prepared for appointments.
- Appointment Conversion and Marketing: Expertly convert outbound and inbound calls into appointments, driving marketing campaigns and managing callback and lead lists.
- Customer Database Management: Maintain accurate and up-to-date customer records, guaranteeing efficient clinic operations.
- Clinic Operations Oversight: Proactively anticipate and address clinic and customer needs, ensuring a welcoming and high-performing environment.
- Culture and Compliance: Collaborate with colleagues to foster a culture that adheres to company standards and operational excellence.
What We Offer:
- Robust Benefits Package: Comprehensive benefits, company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
- Impact: Empower customers to rediscover the emotions of sound, and be part of a team that has fun doing it.
- Preferred Qualifications: Diploma in business or medical administration, 2+ years of administrative experience, preferably in a medical setting, adherence to professional and regulatory standards, proficiency in MS Windows and Office, and knowledge of insurance and agency coverage for hearing care services.
Join Amplifon in our mission to revolutionize hearing care in Canada.
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