IT Support Specialist
6 days ago
Axiom Technologies is a leading provider of global IT services, supporting medium to large-scale enterprises.
We are seeking a skilled professional to coordinate and provide onsite/on-call assistance to end-users within our organisation's desktop computing environment. This role requires a timely and accurate delivery of services to ensure optimal service delivery.
Key IT Skills and Experience
- Desired Experience: Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Software Installation (understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Requirements
- Reliable transportation
- Flexible schedule and commitment to work on demand when required
- Resilient and able to face and resolve conflicts
- Ability to communicate effectively in both oral and written form with clients and end-users
- Customer-oriented and cool-tempered
- Works well under pressure. Pro-active/Self-starter. Team player
Personal Attributes
- Good knowledge of Infrastructure support
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
Technical Requirements
- In-depth knowledge of: Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
Desirable Qualifications
- At least one of the following: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, Microsoft Office Specialist (MOS) Certification
Experience
- 2+ years of relevant experience
- Ready to travel 10-20 Miles as per the requirement
- Flexible Work Arrangement (Rostering System)
- Experience an array of different IT projects/work cases
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