Senior Operations Manager

1 week ago


Ottawa, Ontario, Canada COMPASS GROUP CANADA Full time

Compass Group Canada is a leading healthcare services company with a presence in 48 states, providing quality services and exceptional patient experiences through specialized services and protocols.

Job Summary

This senior operations manager role oversees daily operations, ensuring all contractual service levels are met across administration, staffing/scheduling, client/customer relations, production, and knowledge of healthcare systems for Food, Housekeeping, Laundry, and Maintenance services.

  • Key Responsibilities:
  • Manage staff and daily operations to meet contractual service levels.
  • Complete financial reporting, including payroll, period summaries, and sales reports.
  • Manage human resources and labour relations, including administrative and personnel files, collective agreements, hiring, training, and discipline.
  • Maintain budgetary, cost, and inventory controls.
  • Develop and maintain knowledge of resident preferences and incorporate them into service delivery.
  • Implement and maintain the Quality Assurance program as outlined by the company and client.
  • Assist with menu management, food cost controls, and production, ensuring established standards are maintained for quality and quantity of meals and snacks.
  • Implement and control a Food Safety Plan, HACCP, WHMIS, and Workplace regulations for a safe workplace.
Requirements

To be successful in this role, you will need:

  • A minimum of two years of previous management experience or equivalent supervisory role in a long-term healthcare setting.
  • Proficient in MS Office applications, including Word, Excel, and PowerPoint.
  • Eligibility for membership in the Canadian Society of Nutrition Management (CSNM).
What We Offer

We offer a competitive salary package that includes:

  • $63,500 - $77,000 per year based on location and experience.
  • A comprehensive benefits package, including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, flexible time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

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