Senior Operations Manager

2 weeks ago


Ottawa, Ontario, Canada CARSTAR Canada Partnership, LP. Full time
**Job Title:** Senior Operations Manager

The Senior Operations Manager plays a critical role in overseeing the day-to-day activities of our facilities. They are responsible for ensuring the success of the operation in all areas of the business.

Key Responsibilities:
  • Manage and report the profitability of the facility on a monthly basis.
  • Review the P&L with staff to ensure alignment with company goals.
  • Determine and correct financial areas of concern for the facility.
  • Regularly evaluate business performance by monitoring key metrics.
**Establish, Meet and Exceed Financial Goals**

The Senior Operations Manager will establish and monitor company profit goals, reflecting a standard overall gross profit and performance in other areas. They will continually review operating expenses and establish company closing ratios and standards.

**Day to Day Operations**

The Senior Operations Manager will review closed repair orders for quality, manage administrative tasks, and ensure administrative associates are distributed with regard to staff skills.

**Human Resources and Safety**

The Senior Operations Manager is responsible for hiring, training, development, corrective action, and termination of all associates. They will hold daily, weekly, and monthly store meetings to train and inform associates.

**Customer Service**

The Senior Operations Manager will produce CSI that meets or exceeds established standards and follow up on substandard CSI cards.

**Experience/Skill Requirements**

The ideal candidate will have a Bachelor's degree or equivalent experience in Management or the industry. They will possess advanced management software skills, intermediate Microsoft Office software skills, and intermediate estimating software skills.

**Occupational Qualifications**

The Senior Operations Manager will be required to perform general physical skills, including carrying, lifting, squatting, kneeling, pushing, standing, sitting, walking, and reaching.



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