Senior Operations Manager
1 week ago
Job Summary
Sonewood Group Inc. is seeking a highly experienced Senior Operations Manager to lead our ERP Implementation Services business. Reporting to the Chief Operating Officer, the successful candidate will be responsible for managing team resources to deliver cost-effective implementation operations and best-in-class services to our customers.
Key Responsibilities
- Develop organizational and operations strategies to build and evolve company's industry leading service offerings and support enterprise growth objectives
- Evolve and scale global service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience
- Lead delivery of program/project management, consulting, training, and implementation services to our customers, overseeing resource management, project delivery and operational success metrics.
- Be accountable for company P&L goals and metrics and support growth opportunities to achieve revenue, gross margin, and utilization objectives.
- Support the AS9100 certified quality management system through establishment and enforcement of company policy and procedures to promote ethical performance and consistent work execution
Preferred Experience and Education
- 5+ years of experience managing, leading and/or delivering ERP or similar software implementation services
- 3 years' experience with subscription-based business licensing models, delivering on-premises and SaaS solutions
- Proven performance building and leading a team of 25+ people in fast-paced, growing company
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