Patient Access Navigator

13 hours ago

Kentville, Nova Scotia, Canada Nova Scotia Health and IWK Health Full time
About the Opportunity

We are seeking a highly skilled and compassionate Patient Access Navigator to join our team at Nova Scotia Health. As a key member of our Mental Health and Addictions team, you will play a vital role in facilitating intake for MHA services, providing support and guidance to individuals and families navigating the healthcare system.

Key Responsibilities:

  • Facilitate intake for MHA services, utilizing appropriate screening tools, risk assessment, clinical triage, and disposition
  • Provide brief supportive counseling and psychoeducation, consultation, and information sharing
  • Build working relationships, assist with problem-solving, and support individuals while they learn to self-navigate the healthcare system
  • Identify client needs and direct them to sources of support, reducing barriers to treatment and care
  • Act as a liaison between community resources and MHA, remaining knowledgeable of community resources and Mental Health & Addictions teams and resources

Requirements:

  • Bachelor's degree in Social Work is required
  • Registration with Nova Scotia College of Social Workers required
  • Three years of related experience in Mental Health and Addictions in a healthcare setting
  • Experience working with individuals with Mental Health and/or substance use/gambling concerns
  • High degree of motivational interviewing skills and engagement techniques
  • Experience utilizing screening and triaging tools
  • Knowledge of harm reduction strategies and stages of change theory
  • Demonstrated awareness of community resources and programs and community development methods
  • Demonstrated knowledge of recovery-oriented practice & patient and family-centered care
  • Non-Violent Crisis Intervention, Mental Health First Aid an asset, or committing to complete these courses
  • Working knowledge of DSM
  • Ability to navigate and de-escalate situations and offer crisis support using appropriate methods when needed
  • Demonstrated knowledge of cultural sensitivity and cultural competency
  • Competencies in other languages an asset, French preferred

What We Offer:

  • Permanent Full-Time position, 75 Hours Bi-Weekly
  • Hours may include evenings until 8pm and holidays
  • $33.96 - $42.89 hourly
  • Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan

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