Justice System Navigator
1 week ago
The Government of Nova Scotia is seeking a skilled and compassionate Victim Services Navigator to join our team. As a key member of our department, you will play a vital role in delivering exceptional support services to victims of crime.
Primary Accountabilities- Maintain a caseload of highly sensitive files and provide support to help meet clients' needs and provide referrals to specialists as needed.
- Ensure clients are provided information regarding the criminal justice system/process and assist in submitting documents.
- Liaise with Crown, Police, Correctional Services, and community organizations in the development, delivery, coordination, and enhancement of services.
- Ensure the confidentiality of client information is maintained and that it is accurately entered into the Victim Services case management system.
To be successful in this role, you will possess a Bachelor's degree (typically in the Social Sciences) and three years of related experience. An equivalent combination of education, training, and experience will be considered.
- Related experience includes (but is not limited to) providing client services in the community.
- Experience in client assessment and interviewing techniques, as well as case management and computer skills.
- Knowledge of the criminal justice system and community resources, the Victims' Rights and Services Act, the Criminal Code of Canada, and the Canadian Victims Bill of Rights.
- May be required to work overtime on occasion.
- Stressful work environment given extensive exposure to high emotional issues and dealing with clients in crisis who are often in fear for their lives and frustrated with a criminal justice system they may not understand.
- Sitting at a computer for long periods of time.
- Mentally challenging due to a high demand for accuracy and attention to detail with a high volume of work.
- Potential for both physical and non-physical violence from hostile clients and offenders.
- Possible exposure to domestic disturbances and aggressive attitudes towards government officials.
- Travel is required to attend meetings and offer services in courts and clients' communities.
- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
- Engaging workplace. Our employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
- Countless career paths.
- Department-specific flexible working schedules.
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