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Front Desk Representative

2 months ago

Montreal, Quebec, Canada Motel Metro Full time
About the Role

Motel Metro is seeking a skilled Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional customer service and ensuring seamless guest experiences.

Job Summary

The successful candidate will have 2 years of experience in a similar role and possess excellent communication skills, both written and verbal. Proficiency in computerized bookkeeping systems and MS Excel is essential. A valid driver's license and ability to work variable shifts are also required.

Responsibilities
  • Register arriving guests and assign rooms efficiently
  • Provide accurate information on hotel facilities and services
  • Process departures, calculate charges, and receive payments promptly
  • Balance cash and complete balance sheets, cash reports, and related forms accurately
  • Follow emergency and safety procedures at all times
  • Answer telephone calls and relay messages effectively
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties as needed
  • Provide top-notch customer service
  • Record and relay information accurately
  • Offer emergency services when required
Requirements
  • 2 years of experience in a similar role
  • Excellent communication skills (written and verbal)
  • Proficiency in computerized bookkeeping systems and MS Excel
  • Valid driver's license
  • Ability to work variable shifts
Benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
Financial Information

The estimated annual salary for this position is $43,000 - $48,000 CAD, depending on experience. Gratuities may also be applicable.