Evening Front Desk Supervisor
3 months ago
As a key member of our front desk team, the Evening Front Desk Supervisor plays a vital role in ensuring a seamless guest experience. This position is responsible for expediting problem payments, resolving guest-related issues, and processing all guest check-ins. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Assist staff with expediting problem payments, including credit card processing issues.
- Follow up with guests regarding satisfaction with guest-related issues.
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Set up accurate accounts for each guest upon check-in.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to work a flexible schedule, including evenings and weekends.
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