Director of Service Operations
2 weeks ago
Logic Executive Search and Workplace Solutions is proud to partner with ENWIN Utilities Ltd. (ENWIN), a licensed electricity distribution company serving customers in the City of Windsor. ENWIN is responsible for the local distribution of electricity, and the service and maintenance of the local electricity distribution infrastructure. ENWIN also maintains a contract of service with Windsor Utilities Commission (WUC) to operate and maintain the WUC-owned water system that serves customers in Windsor, Tecumseh and LaSalle.
Job Summary:The Director Service Operations is the senior management representative directly responsible for overseeing the Technical Services, Metering and Billing functions of the organization. As a member of the senior management team, this position is relied upon to act as a trusted business partner and collaborative colleague on all of ENWIN's technical and regulatory requirements with respect to connecting new customers (including connection of generation to the electricity distribution system). In collaboration with the Chief Risk Officer, the Director Service Operations will lead the development, recommendation, and implementation of approved meter-to-cash strategies for both electricity and water in support of meeting ENWIN's current and future needs.
Key Responsibilities:- Provide strategic advice and tactical support to all levels of management as to Technical Services, Metering and Billing matters.
- Lead the development, recommendation, and implementation of approved meter-to-cash strategies for both electricity and water.
- Manage managerial and supervisory resources as well as the preparation and management of business plans and corresponding departmental budgets for these areas of responsibility.
- Collaborate with the Chief Risk Officer to develop and implement strategies to meet ENWIN's current and future needs.
- Minimum of ten (10) years' experience within the Technical Services, Metering or Billing field with five (5) years at a senior-level role.
- University degree in Engineering, Computer Science, Business, Technology or a related discipline relevant to the position and industry.
- Professional Engineer (P. Eng) is considered an asset.
- Knowledge and experience directly related to utility metering infrastructure (electricity and water), AMI systems, MDMR and wholesale metering applications is considered an asset.
- Thorough understanding of a utility's meter-to-cash processes and revenue assurance principles.
- Working knowledge of relevant legislative requirements, regulatory bodies regulations and guidelines within areas of responsibility (i.e. MECP, IESO, OEB, Measurement Canada, ESA), including the Occupational Health & Safety Act, regulations and safety programs and procedures.
- Experience working in a unionized environment is preferred.
- Knowledge and experience with budgeting and financial review.
- Experience with policy development, project management, planning and promoting process improvement.
- Strong skills in writing business/technical reports, including executive and board of director level reporting.
- Strong and effective interpersonal, communication, negotiation, and dispute-resolution skills.
- Demonstrated ability to lead, manage, mentor, and motivate staff.
- Ability to understand the organization and take an enterprise perspective.
Logic Executive Search and Workplace Solutions is an equal opportunity employer and welcomes applications from diverse candidates. If you have the qualifications and are interested in applying for this position, please forward a copy of your resume in confidence to Alex Olivastri, Recruitment Specialist, Logic Executive Search and Workplace Solutions.
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