Director of Service Operations

2 weeks ago


Windsor, Ontario, Canada The MEARIE Group Full time
Job Title: Director Service Operations

Logic Executive Search and Workplace Solutions is proud to partner with ENWIN Utilities Ltd. (ENWIN), a licensed electricity distribution company serving customers in the City of Windsor. ENWIN is responsible for the local distribution of electricity, and the service and maintenance of the local electricity distribution infrastructure. ENWIN also maintains a contract of service with Windsor Utilities Commission (WUC) to operate and maintain the WUC-owned water system that serves customers in Windsor, Tecumseh and LaSalle.

Job Summary:

The Director Service Operations is the senior management representative directly responsible for overseeing the Technical Services, Metering and Billing functions of the organization. As a member of the senior management team, this position is relied upon to act as a trusted business partner and collaborative colleague on all of ENWIN's technical and regulatory requirements with respect to connecting new customers (including connection of generation to the electricity distribution system). In collaboration with the Chief Risk Officer, the Director Service Operations will lead the development, recommendation, and implementation of approved meter-to-cash strategies for both electricity and water in support of meeting ENWIN's current and future needs.

Key Responsibilities:
  • Provide strategic advice and tactical support to all levels of management as to Technical Services, Metering and Billing matters.
  • Lead the development, recommendation, and implementation of approved meter-to-cash strategies for both electricity and water.
  • Manage managerial and supervisory resources as well as the preparation and management of business plans and corresponding departmental budgets for these areas of responsibility.
  • Collaborate with the Chief Risk Officer to develop and implement strategies to meet ENWIN's current and future needs.
Requirements:
  • Minimum of ten (10) years' experience within the Technical Services, Metering or Billing field with five (5) years at a senior-level role.
  • University degree in Engineering, Computer Science, Business, Technology or a related discipline relevant to the position and industry.
  • Professional Engineer (P. Eng) is considered an asset.
  • Knowledge and experience directly related to utility metering infrastructure (electricity and water), AMI systems, MDMR and wholesale metering applications is considered an asset.
  • Thorough understanding of a utility's meter-to-cash processes and revenue assurance principles.
  • Working knowledge of relevant legislative requirements, regulatory bodies regulations and guidelines within areas of responsibility (i.e. MECP, IESO, OEB, Measurement Canada, ESA), including the Occupational Health & Safety Act, regulations and safety programs and procedures.
  • Experience working in a unionized environment is preferred.
  • Knowledge and experience with budgeting and financial review.
  • Experience with policy development, project management, planning and promoting process improvement.
  • Strong skills in writing business/technical reports, including executive and board of director level reporting.
  • Strong and effective interpersonal, communication, negotiation, and dispute-resolution skills.
  • Demonstrated ability to lead, manage, mentor, and motivate staff.
  • Ability to understand the organization and take an enterprise perspective.

Logic Executive Search and Workplace Solutions is an equal opportunity employer and welcomes applications from diverse candidates. If you have the qualifications and are interested in applying for this position, please forward a copy of your resume in confidence to Alex Olivastri, Recruitment Specialist, Logic Executive Search and Workplace Solutions.



  • Windsor, Ontario, Canada City of Windsor Full time

    Seeking a Director of Operations to oversee daily airport operations, strategic management, and infrastructure development, ensuring compliance with regulations and industry standards. Windsor International Airport is seeking a Director of Operations to lead the Operations Department in planning, coordination, and management of daily operations, including...


  • Windsor, Ontario, Canada City of Windsor Full time

    **Director of Operations** Summary: Lead airport operations, oversee daily activities, and develop strategic plans to ensure compliance with regulations and industry standards. Job Description Reporting to the President/Chief Executive Officer, the Director of Operations will assist in all matters related to the operations of the airport, including the...


  • Windsor, Ontario, Canada Downtownwindsor Full time

    Director Service OperationsDowntownwindsor is proud to partner with ENWIN Utilities Ltd. to deliver exceptional service to our customers. We are seeking a highly skilled Director Service Operations to lead our Technical Services, Metering, and Billing functions.The successful candidate will report to the Chief Risk Officer and be responsible for overseeing...


  • Windsor, Ontario, Canada Downtownwindsor Full time

    Director Service OperationsDowntownwindsor is proud to partner with ENWIN Utilities Ltd. to deliver exceptional service to our customers. We are seeking a highly skilled Director Service Operations to lead our Technical Services, Metering, and Billing functions.The successful candidate will report to the Chief Risk Officer and be responsible for overseeing...


  • Windsor, Ontario, Canada City of Windsor Full time

    Director of OperationsReporting to the President/Chief Executive Officer, this position will oversee the daily operations and strategic management of airport services plans, including airfield operations, emergency response, and building maintenance. The Director of Operations plays a pivotal role in ensuring the Airport is maintained and operated in...


  • Windsor, Ontario, Canada City of Windsor Full time

    Director of OperationsReporting to the President/Chief Executive Officer, this position will oversee the daily operations and strategic management of airport services plans, including airfield operations, emergency response, and building maintenance. The Director of Operations plays a pivotal role in ensuring the Airport is maintained and operated in...


  • Windsor, Ontario, Canada City of Windsor Full time

    Director of OperationsReporting to the President/Chief Executive Officer, this position will oversee the daily operations and strategic management of airport services plans, including airfield operations, emergency response, and building maintenance. The Director of Operations plays a pivotal role in ensuring the Airport is maintained and operated in...


  • Windsor, Ontario, Canada City of Windsor Full time

    Director of Operations - Windsor International AirportReporting to the President/Chief Executive Officer, this position will oversee the daily operations and strategic management of airport services plans, including airfield operations, emergency response, and building maintenance. The Director of Operations plays a pivotal role in ensuring the Airport is...


  • Windsor, Ontario, Canada City of Windsor Full time

    Director of OperationsReporting to the President/Chief Executive Officer, this position will oversee the daily operations and strategic management of airport services plans, including airfield operations, emergency response, and building maintenance. The Director of Operations plays a pivotal role in ensuring the Airport is maintained and operated in...


  • Windsor, Ontario, Canada City of Windsor Full time

    Director of Operations - Windsor International AirportReporting to the President/Chief Executive Officer, this position will oversee the daily operations and strategic management of airport services plans, including airfield operations, emergency response, and building maintenance. The Director of Operations plays a pivotal role in ensuring the Airport is...


  • Windsor, Ontario, Canada The MEARIE Group Full time

    Job DescriptionDirector Service OperationsThe MEARIE Group is seeking a highly experienced and skilled Director Service Operations to join our team. As a senior management representative, you will be responsible for overseeing the Technical Services, Metering and Billing functions of the organization.Key Responsibilities:Lead the development, recommendation,...


  • Windsor, Ontario, Canada The MEARIE Group Full time

    Job DescriptionDirector Service OperationsThe MEARIE Group is seeking a highly experienced and skilled Director Service Operations to join our team. As a senior management representative, you will be responsible for overseeing the Technical Services, Metering and Billing functions of the organization.Key Responsibilities:Lead the development, recommendation,...


  • Windsor, Ontario, Canada Downtownwindsor Full time

    Job DescriptionJob Title: Director, Service OperationsCompany: DowntownwindsorJob Type: Full-timeLocation: DowntownwindsorJob Category: ManagementAbout Us:Downtownwindsor is a leading provider of utility services, committed to delivering exceptional customer experiences and innovative solutions.Job Summary:We are seeking an experienced Director, Service...


  • Windsor, Ontario, Canada Downtownwindsor Full time

    Job DescriptionJob Title: Director, Service OperationsCompany: DowntownwindsorJob Type: Full-timeLocation: DowntownwindsorJob Category: ManagementAbout Us:Downtownwindsor is a leading provider of utility services, committed to delivering exceptional customer experiences and innovative solutions.Job Summary:We are seeking an experienced Director, Service...


  • Windsor, Ontario, Canada The MEARIE Group Full time

    About the RoleThe MEARIE Group is seeking a highly experienced and skilled Director of Service Operations to join our team. As a key member of our senior management team, you will be responsible for overseeing the Technical Services, Metering, and Billing functions of our organization.Key ResponsibilitiesLead the development and implementation of approved...


  • Windsor, Ontario, Canada The MEARIE Group Full time

    About the RoleThe MEARIE Group is seeking a highly experienced and skilled Director of Service Operations to join our team. As a key member of our senior management team, you will be responsible for overseeing the Technical Services, Metering, and Billing functions of our organization.Key ResponsibilitiesLead the development and implementation of approved...


  • Windsor, Ontario, Canada The Engineering Institute of Canada Full time

    Job Title: Executive Director of Operations/Deputy City EngineerJob Summary:We are seeking a highly skilled and experienced Executive Director of Operations/Deputy City Engineer to join our team at The Engineering Institute of Canada. As a key member of our leadership team, you will be responsible for providing strategic leadership and direction to our...


  • Windsor, Ontario, Canada The Engineering Institute of Canada Full time

    Job Title: Executive Director of Operations/Deputy City EngineerJob Summary:We are seeking a highly skilled and experienced Executive Director of Operations/Deputy City Engineer to join our team at The Engineering Institute of Canada. As a key member of our leadership team, you will be responsible for providing strategic leadership and direction to our...


  • Windsor, Ontario, Canada The MEARIE Group Full time

    Job SummaryThe MEARIE Group is seeking a highly experienced and skilled Director, Service Operations to join our team. As a senior management representative, you will be responsible for overseeing the Technical Services, Metering, and Billing functions of the organization.Key ResponsibilitiesLead the development, recommendation, and implementation of...


  • Windsor, Ontario, Canada The MEARIE Group Full time

    Job SummaryThe MEARIE Group is seeking a highly experienced and skilled Director, Service Operations to join our team. As a senior management representative, you will be responsible for overseeing the Technical Services, Metering, and Billing functions of the organization.Key ResponsibilitiesLead the development, recommendation, and implementation of...