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Sales Floor Leader

1 week ago

Ottawa, Ontario, Canada Laura Canada Full time
Key Responsibilities
The Customer Experience Lead at Laura Canada is responsible for driving sales growth and delivering exceptional customer experiences. Key responsibilities include:
- Developing and executing strategies to improve customer satisfaction and loyalty.
- Coaching and mentoring Sales Associates to achieve high levels of customer service and product knowledge.
- Collaborating with the Store Manager to implement visual merchandising and marketing initiatives that drive sales and engagement.
- Analyzing sales data and traffic trends to identify opportunities for growth and optimizing sales floor layout and operations accordingly.

Qualifications and Requirements
To succeed in this role, you will need:
- A minimum of 1 year of experience in a retail leadership position or equivalent experience in a related field.
- Proven track record of leadership and coaching in a fast-paced retail environment.
- Strong analytical and problem-solving skills to drive business growth and improve customer experiences.
- Excellent communication and interpersonal skills to build effective relationships with team members and customers.