Retail Sales Floor Leader

6 days ago


Ottawa, Ontario, Canada Tapestry, Inc. Full time

The role of Retail Sales Floor Leader at Tapestry, Inc. is a critical position that requires exceptional leadership skills and a deep understanding of the retail environment.

As Assistant Store Manager, you will be responsible for delivering sales results through employee development and mentorship, embodying a strategic mindset with a focus on sales floor leadership and engagement with customers.

You will inspire a sales culture, ensuring Coach's standards and competencies are top of mind, and possess the ability to adapt to all roles within the store's environment.

Key Responsibilities:
  1. Develop sales strategies, initiatives, and growth across all categories; communicate goals to the team, track store performance at all times, and achieve sales.
  2. Create clienteling strategies, leveraging customer tools (Client Compass) to foster client development, implement, and monitor over time to achieve business goals and objectives in partnership with the Store Manager.
  3. Act with customers in mind, understanding changes in market and customer behavior, with potential impact on business performance, and support the execution of sales strategies/tactics.
  4. Drive loyalty and business as brand ambassador in the market/mall, participating in charity events, local associations, and mall initiatives.
Competencies Required:
  1. Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers.
  2. Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  3. Creativity: Comes up with new and unique ideas, easily making connections among previously unrelated notions.
  4. Interpersonal Savvy: Relates well to all kinds of people, builds rapport, and constructs effective relationships.
  5. Learning on The Fly: Learns quickly when facing new problems, open to change, and analyzes both successes and failures for cues to improve.


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