Hotel Operations Manager

4 weeks ago


Golden, Canada HOLIDAY INN EXPRESS GOLDEN - KICKING HORSE Full time
Hotel Manager Job Description

We are seeking a highly skilled and experienced Hotel Manager to join our team at Holiday Inn Express Golden - Kicking Horse. As a key member of our management team, you will be responsible for the overall operation of the hotel, ensuring exceptional guest experiences and driving business growth.

Key Responsibilities:
  • Leadership and Management: Supervise and motivate a team of staff to deliver exceptional customer service and maintain high standards of hotel operations.
  • Operations and Administration: Develop and implement policies and procedures to ensure efficient hotel operations, including staff recruitment, training, and performance management.
  • Customer Service: Foster a culture of customer excellence, responding to guest complaints and concerns in a professional and timely manner.
  • Marketing and Sales: Collaborate with the sales team to develop and implement marketing strategies to drive business growth and increase revenue.
  • Financial Management: Prepare and manage budgets, monitor revenues and expenses, and make informed decisions to optimize hotel performance.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in hotel management or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong leadership and problem-solving skills.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including dental plan, health care plan, and vision care benefits.
  • Opportunities for Growth: Opportunities for career advancement and professional development in a dynamic and growing organization.
  • Work-Life Balance: A healthy work-life balance and a supportive team environment.


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