Customer Service Team Lead

5 days ago


Stratford, Ontario, Canada The Bruce Hotel Full time
About The Bruce Hotel

We are a leading hospitality company that prides itself on delivering exceptional customer service. As a Customer Service Supervisor, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities
  • Performance Reviews

Conduct regular performance reviews to assess the skills and knowledge of our customer service team members.

Task Management

Assign and review tasks to ensure that our team members are working efficiently and effectively to meet our customer service goals.

Equipment Maintenance

Maintain the operation of our computer systems, equipment, and machinery to ensure business continuity and customer service delivery.

Supply Chain Management

Requisition materials and supplies to ensure that our team has the necessary resources to provide excellent customer service.

Team Supervision

Supervise a team of 5-10 customer service clerks to ensure that they are meeting our customer service standards.

Requirements
  • Education

Secondary (high) school graduation certificate or equivalent.

Experience

1 year to less than 2 years of experience in a customer service role or equivalent experience.



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