Customer Service Team Lead
5 days ago
We are a leading hospitality company that prides itself on delivering exceptional customer service. As a Customer Service Supervisor, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.
Key Responsibilities- Performance Reviews
Conduct regular performance reviews with customer service team members to identify areas for improvement and provide constructive feedback.
Team LeadershipLead and manage a team of customer service representatives, providing guidance and support to ensure that they are equipped to handle customer inquiries and issues.
Operational ManagementOversee the day-to-day operations of the customer service team, including coordinating tasks, assigning work, and reviewing progress.
Technical SupportEnsure the smooth operation of computer systems, equipment, and machinery, and arrange for repairs as needed to maintain business continuity and customer service delivery.
Supply Chain ManagementRequisition materials and supplies as needed to support the customer service team's operations.
Requirements- Education
Secondary (high) school graduation certificate or equivalent experience.
Experience1 year to less than 2 years of experience in a customer service or supervisory role.
LanguageFluent in English.
Work Schedule30 to 40 hours per week.
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