IT Support Specialist

4 weeks ago


Mississauga, Ontario, Canada CB Canada Full time
Job Summary:

CB Canada is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to clients via telephone or email. This is a remote role that requires strong communication skills, self-motivation, and the ability to troubleshoot and manage simple EDI related issues.

Key Responsibilities:
  • Provide technical assistance to clients via telephone or email
  • Log call / email activity
  • Manage help desk software or ticket system
  • Troubleshoot and manage simple EDI related issues
  • Delegate difficult problems to the second level support

Requirements:
  • Experience working with EDI
  • Experience working with SAP
  • Preferably SAP TM for Transportation
  • Preferably SAP OTC for Orders to Cash
  • Experience with AS2 communications, preferably Cyclone
  • Experience reading translation maps and finding data errors, preferably using Inovis TLE or Mercator

About CB Canada:

CB Canada is a leading provider of IT solutions and services. We are committed to delivering high-quality solutions that meet the needs of our clients. If you are a motivated and detail-oriented individual who is passionate about IT, we encourage you to apply for this exciting opportunity.



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