Customer Service Representative Bilingual Opportunity
23 hours ago
We are seeking a highly skilled Customer Service Representative Bilingual to join our team at Global Excel Management Inc. This is a unique opportunity for individuals who possess excellent communication skills, a strong customer service background, and the ability to work in a fast-paced environment.
About the RoleThis position will be responsible for providing exceptional customer service to clients from diverse backgrounds, handling inquiries, resolving issues, and escalating complex cases when necessary.
Key Responsibilities- Act as a resource person for patients, family members, and medical facilities regarding policy benefits and coverage information;
- Open initial claims and refer individuals to suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information on products and services administered by the insurance company, coordinating follow-up actions;
- Record interactions and transactions in the claims system, ensuring a superior level of customer service;
To be successful in this role, you will need:
- A high school diploma combined with experience in customer service;
- Bilingual French and English language proficiency (with English being the primary language used for communication);
- Availability to work various shifts, including days, evenings, and weekends;
- One to two years of experience in a customer service-related position;
- Clear and effective communication in both English and French (written and verbal).
In return for your expertise and dedication, we offer:
- A competitive salary of $21.45 per hour;
- An extensive benefits package, including health, dental, life, and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering numerous benefits, such as an on-site gym, fitness classes, and more;
- Many opportunities for professional growth and development, including education assistance;
The estimated annual salary for this position is approximately $44,592 based on 40 hours of work per week and assuming a 52-week working year.
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