Customer Service Representative

1 month ago

Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

Job Title: Représentant service à la clientèle Bilingue

Job Summary:

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Global Excel Management Inc. As a Bilingual Case Coordinator, you will be responsible for providing assistance to individuals from around the world during travel-related medical and non-medical emergencies.

Key Responsibilities:

  • Act as a resource person for patients, family members, and medical facilities regarding policy benefits and coverage information;
  • Open initial claims and refer individuals to suitable healthcare providers;
  • Pre-approve medical tests and provide relevant information to customers on products and services administered by the insurance company, and coordinate follow-up actions;
  • Record interactions and transactions in the claims system and ensure a superior level of customer service.

Requirements:

  • High School diploma combined with experience in customer service;
  • Bilingual French and English (English required for responding to a high volume of calls in English);
  • Available to work days, evenings, and weekends;
  • One to two years of experience in a customer service-related position;
  • Clear and effective communication in English and French (written and verbal).

What We Offer:

  • Three weeks of vacation;
  • An extensive benefit package that includes health (100%), dental, life, and travel insurance, as well as a retirement savings plan;
  • A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
  • A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses, as well as "lunch-and-learns" on various topics linked to health and wellness;
  • Many opportunities for advancement, development, and financial assistance to employees who wish to continue their education.

How to Apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

Learn More:

For more information on our company and to get a taste of the Global Excel life, visit our Facebook page and website.

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