Customer Service Representative

4 weeks ago


Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

Job Title: Customer Service Representative - Bilingual Assistance

Job Summary: We are seeking a highly skilled and bilingual customer service representative to join our team at Global Excel Management Inc. As a customer service representative, you will be responsible for providing assistance to customers from around the world during travel-related medical and non-medical emergencies.

Key Responsibilities:

  • Act as a resource person for the patient, family members, and medical facilities regarding policy benefits and coverage information;
  • Open the initial claim and refer the person to the most suitable healthcare providers;
  • Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
  • Record the interactions and transactions in the claims system and ensure a superior level of customer service.

Requirements:

  • High School diploma combined with experience in customer service;
  • Bilingual French and English (the use of English is required in order to respond to a high volume of calls in English);
  • Available to work days, evenings, and weekends;
  • One to two years of experience in a customer service-related position;
  • Clear and effective communication in English and French (written and verbal).

What We Offer:

  • Three weeks of vacation;
  • An extensive benefit package that includes health (100%), dental, life, and travel insurance, as well as a retirement savings plan;
  • A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
  • A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as "lunch-and-learns" on various topics linked to health and wellness;
  • Many opportunities for advancement, development, and financial assistance to employees who wish to continue their education.


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