Customer Service Representative

2 weeks ago


Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

Job Title: Customer Service Representative - Emergency Support


Global Excel Management Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative - Emergency Support, you will provide assistance to individuals from diverse backgrounds in emergency situations.


Key Responsibilities:



  • Assist clients in emergency situations, providing clear and concise information about available support services
  • Coordinate with medical facilities and healthcare providers to ensure timely and effective support
  • Communicate with clients in a professional and empathetic manner, resolving issues efficiently
  • Maintain accurate records of interactions and transactions

Requirements:



  • High School diploma or equivalent, combined with relevant experience in customer service
  • Bilingual French and English proficiency, with excellent written and verbal communication skills
  • Availability to work flexible hours, including days, evenings, and weekends
  • One to two years of experience in a customer service-related position

What We Offer:



  • A comprehensive benefits package, including health, dental, and life insurance
  • A flexible and supportive work environment, with opportunities for growth and development
  • A company wellness program, featuring an on-site gym and fitness classes
  • Many opportunities for advancement and financial assistance for education

About Global Excel Management Inc:


We are a leading provider of emergency support services, dedicated to making a positive impact in the lives of our clients. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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