Project Manager

4 weeks ago


Mississauga, Ontario, Canada PointClickCare Full time

Job Summary

PointClickCare is seeking a skilled Project Manager to lead multiple customer-facing EHR implementation projects simultaneously. As a key member of our Professional Services team, you will be responsible for managing customer implementations, ensuring successful project outcomes, and fostering continued growth of our project management capabilities.

Key Responsibilities:

  • Thoroughly understand customer business and technical needs
  • Act as primary interface to client business units during all project phases
  • Perform project kick-off meetings with customers and delivery resources
  • Identify scope, create project plan, manage, monitor, and control multiple externally facing customer implementations of our software
  • Manage project budget, team resources, communications, and project plans
  • Ensure customers successfully migrate to PointClickCare solution in optimal way, with effective transition to support upon project close
  • Monitor and report on project progress, problems, and recommended solutions to customer
  • Identify and resolve risks and issues in timely manner, escalating concerns to project team and senior management when appropriate
  • Report on deployments, schedules, budgets, and revenue using internal methods
  • Foster continued growth of team's project management capabilities, improving knowledge and experience within PMO
  • Successfully manage several competing priorities
  • Contribute to overall goals and objectives of Project Management Office
  • Creating project plan, identifying scope, goals, deliverables, timelines, and required resources
  • Managing day-to-day implementation of operational project aspects, defining project tasks and resource allocation
  • Supporting customers in migration from current to future state in optimal way
  • Updating and tracking project timelines and deliverables
  • Providing direction and support to implementation team and reviewing deliverables prepared by team
  • Managing project issues and dependencies

Required Experience:

  • Experience in project management at skilled level
  • Previous PointClickCare knowledge is an asset but not required, though previous experience with healthcare systems (EHR, EMR, Pharmacy) would be great
  • PMP designation an asset
  • Great attitude and work ethic
  • Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes
  • Excellent interpersonal and communication skills to interact with not only team and internal customers, but external customers also
  • Attention to detail and passion to achieve quality outcomes is critical
  • Self-starter with ability to take on new challenges
  • Quick learner with strong analytical and problem-solving skills
  • Ability to self-manage, and monitor and track key performance indicators

Base salary range for this position is $87,000 - $94,000 + bonus or commission + equity + benefits.



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