Hospitality Director
2 weeks ago
We are seeking a seasoned Hospitality Director to lead our sales and service initiatives in the market. This key role will be responsible for driving exceptional Guest experiences across our patch of restaurants, fostering a culture of excellence among colleagues and Guests alike.
The successful candidate will support the operations team in developing and implementing restaurant-specific Customer Service strategies, aligned with national objectives. Key responsibilities include:
- Collaborating with the operations team to design and execute world-class hospitality programs, promoting effective sales techniques, merchandising standards, and restaurant policies and procedures.
- Analyzing restaurant Customer Service through data-driven insights and regular visits, identifying areas for improvement and optimizing Guest-focused resources to boost sales and operational efficiency.
- Leading the launch and evaluation of new initiatives that drive business performance and profitability, working closely with the Operations team to ensure alignment with national strategy.
- Anticipating employee and Guest needs, proactively addressing them to enhance the overall Guest experience.
- Staying abreast of industry trends and developments, innovating and improving the Guest experience through consultation with the Operations team.
The ideal candidate will possess:
- Previous management or leadership experience with a proven track record of leading and developing others.
- A minimum of 5 years' previous Restaurant or Hospitality experience.
- The ability to interact effectively with various levels of the McDonald's organization.
- Strong communication skills, with the ability to build lasting relationships.
- Interpersonal skills to influence a culture of exceptional Guest Experience.
- The ability to handle challenging situations and conversations while maintaining positive Guest relations.
- Dedication to enhancing the Guest experience through proactive anticipation of Guest needs.
- A personal vehicle for traveling throughout the workday.
Working Environment
The working environment will consist of restaurant settings, with potential evening and weekend hours. Travel may be required within the market area and occasionally outside the market for workshops or classes.
Compensation Package
This role offers a competitive annual salary of $45,000, accompanied by a comprehensive benefits package, including travel allowance, medical/dental benefits, and discounted/free meals.
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