Customer Service Representative

2 weeks ago

Saskatoon, Saskatchewan, Canada Canadian Linen Quebec Linge Full time

About the Role

Canadian Linen & Uniform Service Corp. is seeking a skilled Customer Service Representative to join our team. As a key member of our delivery team, you will be responsible for delivering exceptional customer service and managing accounts for our valued clients.

Key Responsibilities

  • Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base.
  • Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
  • Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
  • Employ safe lifting techniques, prioritizing the secure movement of goods.
  • Drive truck safely to designated customer locations, executing deliveries efficiently.

Customer Service and Sales

  • Secure electronic signatures for invoices and collect necessary payments.
  • Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
  • Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
  • Consult with customers on additional product options, involving the manager for complex opportunities.
  • Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Requirements

  • A High School Diploma.
  • A valid driver's license with a clean driving record (Driver's Abstract required).
  • Experience in physically demanding roles with heavy lifting.
  • Proven experience in customer service, sales, and delivery services.
  • A track record of punctual work attendance.
  • Customer-focused and detail-oriented attributes.
  • Excellent communication and interpersonal skills.
  • Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

About Us

Canadian Linen & Uniform Service Corp. is a leading provider of uniforms and related products to over 300,000 customers across North America. We are committed to delivering exceptional service and building strong relationships with our clients.

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