Customer Service Representative

3 weeks ago


Saskatoon, Saskatchewan, Canada NPCSandman Hotel Group Full time
Job Title: Guest Service Representative

Job Summary:
We are seeking a highly motivated Guest Service Representative to join our dynamic team at the NPC/Sandman Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and maintaining the highest level of professionalism in all interactions.

Responsibilities:
• Investigate complaints and resolve issues in a timely and efficient manner
• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel, and change room reservations
• Provide information on hotel facilities and services
• Assist guests with special needs
• Maintain an inventory of vacancies, reservations, and room assignments
• Follow emergency and safety procedures
• Perform light housekeeping and cleaning duties
• Provide customer service and respond to guest inquiries

Requirements:
• Secondary (high) school graduation certificate
• 7 months to less than 1 year of experience in a related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and under pressure
• Physical stamina to stand for extended periods and perform light housekeeping duties

Work Environment:
This position is located in a hotel environment, requiring a high level of confidentiality and professionalism. The successful candidate will be working in a dynamic and fast-paced environment, interacting with guests, colleagues, and management.

What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Recognition and rewards for exceptional performance

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