Tech Support Professional

3 days ago


Canada Trapeze Group Full time

Trapeze Group is seeking a skilled Technical Support Analyst to join our team. As a key member of our customer support team, you will be responsible for providing top-notch technical application support to our customers.

Estimated Salary: $65,000 - $80,000 per year, depending on experience.

About the Role

We are looking for a talented individual with exceptional problem-solving and communication skills to fill this critical role. The successful candidate will possess strong analytical and troubleshooting skills, with the ability to effectively communicate technical information to customers via various channels.

  • Key Responsibilities:
  • Investigate and resolve complex customer issues in a timely manner.
  • Provide high-quality technical support through various communication channels, including phone, email, and screen share sessions.
  • Collaborate with internal teams to ensure seamless issue resolution and enhance customer satisfaction.
  • Prioritize and manage multiple customer issues simultaneously, ensuring prompt resolution and excellent customer service.
  • Maintain accurate records of customer interactions and issue resolutions.
Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree in a technical discipline, preferably Computer Science.
  • At least 3 years of experience in a similar technical support role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Familiarity with Windows networking environments and database systems is an asset.
Why Work at Trapeze Group?

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative company.
  • A collaborative and supportive work environment.
  • Professional growth and development opportunities.


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