Multilingual Quality Assurance Professional

1 week ago


Canada Tech Mahindra Full time

We are seeking a highly skilled Multilingual Quality Assurance Professional to join our team at Tech Mahindra. This is an excellent opportunity for someone who is passionate about ensuring the highest quality of service delivery.

Key Responsibilities:
  • To monitor and evaluate the quality of transactions, ensuring compliance with predefined quality parameters.
  • To conduct random and stratified sampling to audit calls and emails.
  • To provide coaching and feedback sessions to improve quality scores and customer experience.
  • To participate in internal and external calibration sessions and handle production activities during volume spikes.

In this role, you will have the opportunity to work on key deliverables such as establishing controls on transaction processing, reporting and publishing transaction quality metrics, and providing feedback and suggestions for improvement.

The ideal candidate will have excellent verbal and written communication skills, proficiency in MS Office and quality tools, and analytical skills. Relevant working experience in an international Service Desk/Technical Support environment is preferred. Basic knowledge of Statistical Process Control is also required.

Benefits:
  • A competitive salary of $80,000 - $120,000 per annum, depending on location and experience.
  • An attractive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

If you are a motivated and detail-oriented individual who is passionate about delivering high-quality results, we encourage you to apply for this exciting opportunity.



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