Digital Product Delivery Manager

1 month ago

Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global luxury hotel management company that values its people and culture. We believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect and kindness. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the Role:

The IT Manager, Digital Product Delivery will lead the delivery of new digital products, features, and experiences in line with the priorities and strategies within the Commercial organization and supported Lines of Businesses. This role will be accountable for leading the delivery of amazing online to offline experiences that improve customer satisfaction and drive business value.

Key Responsibilities:

  • Work with Product Owners, IT Platform Owners, IT Security, Hotel Operations, and third-party vendors to lead delivery within a cross-functional Digital Product team.
  • Develop and maintain regular written and in-person communications across organizational teams, stakeholders, and sponsors.
  • Establish and maintain regular meetings with the team to ensure deliverables are up to quality standards.
  • Partner with Product and Platform owners to handle new requests and backlogs.
  • Create new business specifications, process/data flow diagrams, and charts to provide direction to in-house teams and/or agency partners.

Requirements:

  • 5-7+ years of experience in a fast-paced environment leading agile transformation and successfully shipping large-scale, consumer products.
  • Proven track record in delivering cross-functional programs while leveraging Agile/Scrum frameworks.
  • Proven track record and thought leadership in bringing the outside in and establishing new processes/ways of working, especially as it relates to eCommerce and Hospitality industries.
  • Experience working across cross-functional teams with diverse profiles of people, processes, and priorities.
  • Bachelor's Degree in Business or IT discipline (Computer Science).
  • Certifications in Agile/PMI.

What We Offer:

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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