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Senior Manager, Organizational Change Management

2 months ago

Toronto, Ontario, Canada mccainfood Full time

Job Summary:

We are seeking a seasoned Senior Manager, Organizational Change Management (OCM) to spearhead the strategic direction and execution of change management efforts within the S4 HANA implementation project. This pivotal role demands a professional who can seamlessly integrate change management methodologies, stakeholder engagement, and training programs to ensure a successful transition and adoption of the new system.

Key Responsibilities:

  • Lead and oversee SAP S4HANA change management efforts, including managing change management resources within the implementation team.
  • Collaborate closely with system implementation consultants to integrate change management strategies into the project plan.
  • Develop and implement a tailored change management strategy and plans for SAP S/4HANA, addressing McCain's unique needs and culture.
  • Engage stakeholders across all levels, functions, and regions to understand concerns, gather feedback, and secure buy-in for the implementation.
  • Strategize and execute communication plans to keep stakeholders informed about implementation progress and changes affecting business processes and job roles.
  • Conduct comprehensive change impact assessments and develop mitigation strategies in partnership with Change Champions and the Change Agent Network (CAN).
  • Oversee creation and delivery of training programs to ensure proficiency in SAP S/4HANA for employees and stakeholders.
  • Identify potential people-side risks and resistance points, collaborating with Change Champions and CAN develop targeted mitigation plans.
  • Establish key performance indicators (KPIs) to gauge change management effectiveness and project success.
  • Act as a visible coach to business/IT leaders, Change Champions, and system implementation consultants, driving adoption of change initiatives.
  • Develop presentations for various stakeholder groups and assist in preparation and execution of communications to raise awareness and provide knowledge for the S/4HANA implementation.
  • Establish reinforcement mechanisms and celebrate successes to sustain change efforts, involving system implementation consultants in recognition and celebration activities.

Requirements:

  • Bachelor's degree in Business Administration, Organizational Development, or related field. Master's degree preferred.
  • Proven experience leading change management efforts in large-scale SAP implementations, preferably SAP S/4HANA.
  • Strong understanding of change management principles, methodologies, and best practices.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
  • Demonstrated ability to develop and execute comprehensive change management strategies.
  • Experience in managing system implementation consultants and coordinating their efforts with internal project teams.
  • Experience in conducting change impact assessments and developing mitigation strategies.
  • Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Experience supporting large-scale, multi-regional, multi-cultural programs.
  • Strong active listening skills, analytical prowess, and sound decision-making abilities.
  • Change management certification (e.g., Prosci, CCMP) is a plus.

General Qualifications:

  • Minimum of 8-10 years of relevant business experience.
  • Strong teamwork and interpersonal skills.
  • Comfortable operating in an ambiguous environment with tight deadlines.
  • Proficient in constructing presentations and communications tailored to diverse audience needs.
  • Demonstrated ability to build credibility and foster strong client relationships.
  • Meticulous attention to detail and task orientation.
  • Excellent organizational capabilities, team player mentality, and a commitment to delivering high-quality work.
  • Proficiency in MS Office Suite, with advanced knowledge of MS Word and PowerPoint.
  • Familiarity with Change Management tools like video editors, analytics, etc.