Retail Shift Manager

1 month ago


Vancouver, British Columbia, Canada Canna Cabana Full time

Canna Cabana is seeking a Part-Time Shift Leader who is knowledgeable, responsible, and dedicated to join our team. As a key member of our store operations team, you will be responsible for supervising and facilitating daily store operations, providing direction and guidance to store associates, and ensuring store conditions meet established standards.

Duties and Responsibilities:

  • Assist store management in supervising and facilitating daily store operations
  • Oversee responsibilities of the Store Manager in their absence
  • Provide direction, guidance, and instruction to store associates as required
  • Ensure store conditions are consistently upheld to established standards
  • Assist in ensuring staffing levels meet business needs
  • Be the sales and customer service leader/role model in the absence of the Store Manager
  • Greet and assist customers in a way that models exemplary conduct to other staff
  • Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
  • Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
  • Ensure all health, safety, and security regulations are adhered to and required standards are met
  • Achieve sales targets and store level KPIs
  • Ensure employees on shift are actively pursuing sales goals
  • Oversee and assist in inventory management and be accountable for inventory processes on shift

Qualifications:

  • Valid Selling It Right certification to work in a retail cannabis store
  • Valid Criminal Background Check prior to start date
  • Completion of high school and College/CEGEP/vocational or technical training
  • Demonstrated sales and service orientation
  • Minimum of 2 years work experience in the retail industry, with cannabis industry experience preferred
  • Excellent time management and prioritizing skills
  • Demonstrated ability to train and motivate staff
  • Skills to monitor and lead by example
  • Basic office administration skills
  • High level of proficiency with Microsoft Office productivity suite
  • Highly effective teamwork skills
  • Able to effectively communicate verbally and in writing with individuals at all levels of the organization
  • Strong customer service and troubleshooting skills
  • Well-defined sense of diplomacy
  • Excellent teamwork and team building skills
  • Availability for shift work, Monday to Sunday, with ability to work nights, holidays, and weekends
  • Thorough understanding of applicable health and safety legislation
  • Professional, responsive, and positive work attitude

Job Types: Part-time, Permanent

Pay Rate:


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