Customer Service Facilitator

1 month ago


Calgary, Alberta, Canada Paladin Airport Security Services Full time
Customer Service Facilitator

We are seeking a highly skilled and bilingual Customer Service Facilitator to join our team at Paladin Airport Security Services. As a key member of our team, you will play a vital role in ensuring a positive passenger experience by providing exceptional customer service and support.

Key Responsibilities:
  • Proactively identify opportunities to assist passengers through the screening process
  • Communicate CATSA Standard Operating Procedures (SOPs) to passengers in both English and French
  • Utilize bilingual skills to communicate with passengers throughout the screening process
  • Provide support to passengers with special needs, such as mobility or hearing/vision loss
  • Offer physical support of passenger belongings where required
  • Understand and accommodate the screening process for passengers traveling with sacred or spiritual items
  • Liaise closely with the checkpoint team to deliver exceptional customer service
  • Build and maintain understanding of diversity and inclusion principles and cultural awareness
Requirements:
  • Demonstrated experience working in a fast-paced customer-facing role for a minimum of 1 year
  • Fluent in French and English
  • Experience working under pressure in a heavily regulated environment
  • Exceptional ability to communicate simply, clearly, and effectively with diplomacy
  • Ability to deliver exceptional customer service while demonstrating empathy and active listening skills
  • Ability to understand and describe the screening process to passengers as required
  • Experience adapting to customer needs and providing effective solutions or options where appropriate
  • Experience or knowledge of Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Official Languages Act (OLA), American Sign Language (ASL), and familiarity with principles of diversity and inclusion/cultural awareness are considered strong assets
  • Physical ability to support passengers with reduced mobility and their belongings
  • Physically able to stand and walk for extended periods
  • High School Diploma/GED
  • 18 years or older
  • Canadian Citizen or Permanent Resident
  • Ability to obtain Transport Security Clearance and other advanced clearances as required
  • Open availability to work any required shift in a 365, 24/7 environment

We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



  • Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at MOCHANIC'S AUTO SERVICE.ResponsibilitiesRespond to Customer Inquiries: Provide timely and accurate information to customers regarding their services, addressing any concerns or issues they may have.Arrange Billing and Refunds: Efficiently...


  • Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

    Job OverviewStartec Compression & Process and Startec Service are currently seeking a skilled Customer Service Operations Manager to join their team. This role is based in Calgary, Alberta.About the RoleThe Customer Service Operations Manager will play a key part in ensuring seamless delivery of high-quality service to customers. Reporting to the President,...

  • Service Professional

    2 weeks ago


    Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    We are seeking a highly organized and detail-oriented Service Professional - Customer Support to join our team at Mochanic's Auto Service.The successful candidate will be responsible for providing excellent customer service, handling inquiries, and performing general office duties. As a key member of our team, you will play a vital role in ensuring the...


  • Calgary, Alberta, Canada York Region District School Board Full time

    About the RoleThe MHCB Wellness Facilitator will work under the supervision of the MHCB Program Manager to provide addiction and mental health promotion and prevention services to children, youth, and families. The primary focus of this role is to develop and deliver evidence-based programming that meets the objectives of the MHCB initiative in a variety of...


  • Calgary, Alberta, Canada Mann International Travel & Tours Ltd. Full time

    Primary ResponsibilitiesDeliver exceptional customer service to clients and the public.Ensure accurate and timely communication of information to guests and staff members.Support for New ArrivalsRecruit and assist newcomers and refugees, providing support with foreign credential recognition.Facilitate a smooth and welcoming experience for international...


  • Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

    Position OverviewWe are seeking a skilled and organized Customer Service Ambassador to join our team at Startec Corporate Services in Calgary, Alberta. As the first point of contact for our company, you will provide exceptional customer service to all visitors and callers.


  • Calgary, Alberta, Canada Homes by Avi Full time

    About the RoleYou are a highly organized and efficient individual with a positive, flexible attitude. As a Customer Service Specialist, you will provide exceptional service to both internal and external customers, ensuring a smooth and stress-free new home building experience. You will work in a fast-paced environment, leveraging your administrative skills...


  • Calgary, Alberta, Canada Monster Mini Golf Full time

    Are you a people person with a passion for fun and entertainment? Do you thrive in fast-paced environments where no two days are the same? We're looking for a talented individual to join our team as a Customer Service Representative at Monster Mini Golf Calgary. **About Us** Monster Mini Golf is a unique family entertainment concept that brings the age-old...


  • Calgary, Alberta, Canada Punjab Driving Academy & Globe Driving Academy Full time

    We are seeking a highly organized and reliable Customer Service Coordinator to join our team at Punjab Driving Academy & Globe Driving Academy. This is a permanent opportunity, working 35 to 40 hours per week.In this role, you will be the first point of contact for clients and visitors, providing exceptional customer service and ensuring their needs are met...


  • Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

    Company Overview:Startec Corporate Services is a leading provider of corporate services, seeking a highly skilled and organized Receptionist to join our team at our Calgary office location.Estimated Salary: $45,000 - $60,000 per annumJob Description:Key Responsibilities:Provide exceptional customer service to visitors and callers, ensuring a warm and...


  • Calgary, Alberta, Canada Monster Mini Golf Full time

    We are seeking a fun, creative and outgoing individual to join our team at Monster Mini Golf in Calgary. As a Customer Service Representative, you will be the face of our entertainment center, interacting with guests of all ages and providing an unforgettable experience.ResponsibilitiesMonitor the mini golf course and ensure a smooth and enjoyable experience...


  • Calgary, Alberta, Canada Adecco Canada Full time

    Role DescriptionThis Customer Service Representative role is an excellent opportunity to work in a dynamic environment where you will be responsible for greeting guests and visitors. The ideal candidate will have strong communication skills and a minimum of 1 year of experience in a customer-facing role.Key Responsibilities• Screen applicants and...


  • Calgary, Alberta, Canada Adecco Canada Full time

    About the Role:Adecco Canada is currently hiring a Customer Service Representative to work at one of our reputable clients in Calgary, AB. As a Customer Service Representative, you will be responsible for greeting guests and visitors, ensuring a positive experience for all.Key Responsibilities:Screen applicants and facilitate the efficient queuing, entry,...


  • Calgary, Alberta, Canada Adecco Canada Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team in Calgary, AB. In this role, you will be responsible for greeting and interacting with guests and visitors.Key ResponsibilitiesScreen applicants and facilitate efficient queuing, entry, and movement into designated areas.Verify applicant documentation to ensure...


  • Calgary, Alberta, Canada Mann International Travel & Tours Ltd. Full time

    Job DescriptionWe are seeking a highly organized and customer-focused Receptionist to join our team at Mann International Travel & Tours Ltd.Key Responsibilities:Greet clients and visitors, providing a warm welcome and directing them to the relevant service areas.Provide accurate and timely information to clients, both in-person and over the phone.Record and...


  • Calgary, Alberta, Canada CP Full time

    Position OverviewAs a key member of our team, you will be responsible for delivering exceptional service experiences to our guests and customers. This role requires a strong passion for service, attention to detail, and the ability to work independently and as part of a team.Key ResponsibilitiesBuild memorable service experiences for all CPKC guests and...


  • Calgary, Alberta, Canada THE ORTHODONTIC CENTRE AT NORTHLAND Full time

    Job SummaryThe Customer Service Representative will provide technical support to users in response to identified difficulties. This role requires excellent communication skills and the ability to work in a general office setting.Key ResponsibilitiesProvide advice and training to users in response to identified difficulties.Collect, organize and maintain a...


  • Calgary, Alberta, Canada Calgary Stampede Full time

    About the Calgary StampedeThe Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures, and community spirit with a vision to create a world-class, year-round gathering place for the community.Exemplifying the theme, We're Greatest Together, the Stampede is one of the most respected...

  • Service Consultant

    4 weeks ago


    Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    We are seeking a highly organized and detail-oriented Service Consultant to join our team at MOCHANIC'S AUTO SERVICE. As a Service Consultant, you will be responsible for providing exceptional customer service, answering inquiries, and arranging for billing and refunds. You will also be responsible for explaining the type and cost of services offered,...

  • Project Manager

    4 weeks ago


    Calgary, Alberta, Canada AltaLink Full time

    Job Title: Project ManagerJob Summary:AltaLink is seeking a highly skilled Project Manager to lead and manage customer projects from initial request through permitting with the Alberta Utilities Commission (AUC). The successful candidate will be responsible for developing customer projects, working closely with internal and external customers to define...