Customer Service Representative
2 weeks ago
Role Description
This Customer Service Representative role is an excellent opportunity to work in a dynamic environment where you will be responsible for greeting guests and visitors. The ideal candidate will have strong communication skills and a minimum of 1 year of experience in a customer-facing role.
Key Responsibilities
• Screen applicants and facilitate the efficient queuing, entry, and movement of applicants into designated areas
• Verify applicants' documentation to ensure it is complete and in the defined order, identify deficiencies, and inform the client
• Coordinate the queues of applicants into agreed-upon time blocks
• Ensure waiting time is kept to a minimum for applicants with any mental or physical limitations
• Ensure the public is treated fairly, professionally, and courteously
• Perform document sorting, packaging, labeling, and tracking for courier pickup
• Respond to any crowd control emergency and alert Mission guards as appropriate
• Be alert to any evidence of fraud and report these instances to the Operations Manager
• Receive applicant complaints and inform the Operations Manager
• Work intermittently outdoors to welcome applicants, review documentation, and perform other crowd control functions
• Perform other duties as assigned by the Operations Manager
Requirements
• A High school diploma is required
• A minimum of 1 year of experience in customer service is a must
• Should have basic experience working with computers, printers, and Android tablets
• Must be willing to obtain and retain a USG security clearance
• Must have excellent written and oral communication skills in English. Other languages, mainly French, are an asset
• Able to work effectively under pressure and in a changing environment
• Analytical and problem-solving skills are a must
• Must wear the uniform provided
• Should have a professional appearance and demeanor with an outstanding customer service-oriented personality
• Able to work in a large team environment
•Must be legally eligible to work in Canada
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