Commercial Claims Adjuster | Property Damage Specialist

3 weeks ago

Richmond Hill, Ontario, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

At Intact Financial Corporation, our mission is to empower our employees to be and do their best every day. As a Field Claims Representative III, you will play a key role in helping our customers navigate the complex world of commercial and personal lines property claims.

**What You'll Do Here:**

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants, and other related parties.

• Handle field tasks on behalf of telephone adjusters, ensuring seamless communication and resolution.

• Provide superior quality customer service to external and internal customers, answering queries related to the claims process and building trust.

• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements to determine coverage.

• Analyze information gathered, interpret insurance policy wording, determine coverage, and assess damage.

• Negotiate with customers, claimants, lawyers, and insurers within established authority limits to settle claims.

• Maintain current knowledge of insurance products and appraisal or investigation techniques.

**What You Bring to the Table:**

• University degree or college diploma or equivalent business experience, demonstrating a strong foundation in business principles.

• 5 to 7 years of experience handling personal and commercial property claims, with at least partly acquired experience directly in the field.

• Passion for customer service, with strong written and verbal communication skills, and a proven track record of delivering results.

• Self-motivated and goal-oriented, with the ability to work in a fast-paced and changing environment, and a strong aptitude for technology with excellent computer skills.

• Strong problem-solving and troubleshooting skills, with the ability to analyze complex situations and develop effective solutions.

• Valid driver's license with a good driving record, and the ability to travel on short notice.

**What We Offer:**

• A competitive salary range of $90,000 to $120,000 per year, commensurate with experience.

• A comprehensive benefits package, including a financial rewards program, an industry-leading Employee Share Purchase Plan, and a flexible work arrangement.

• Opportunities for growth and development, including training programs, mentorship, and career advancement opportunities.

• A dynamic and inclusive work environment, with a diverse team of professionals who share a passion for customer service and a commitment to excellence.

• The chance to work with a leading insurance company, with a reputation for delivering exceptional service and building long-term relationships with our customers.

In this role, you will have the opportunity to work with a variety of customers, from individuals to businesses, and help them navigate the complex world of property claims. You will be responsible for investigating claims, handling field tasks, and providing superior customer service. If you are a detail-oriented, customer-focused individual with strong communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

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