IT Platform Operations Director
2 months ago
We are seeking a highly skilled and experienced IT Platform Operations Director to join our team at Sagen. As a key member of our IT leadership team, you will be responsible for driving the development and implementation of our IT infrastructure strategy, ensuring the delivery of high-quality IT services to support our business objectives.
Key Responsibilities- IT Strategy and Planning
Develop and maintain a comprehensive IT infrastructure strategy, aligned with our business goals and objectives. This will include defining and implementing infrastructure roadmaps, monitoring business strategies, and providing input on external technology solutions and services.
Team Leadership and ManagementProvide leadership and strategic direction to a team of IT professionals, including data center, cloud, and DevOps employees. This will involve ongoing coaching and evaluation of their skills and abilities to ensure business objectives are met while delivering a best-in-class customer experience.
Cross-Functional CollaborationWork closely and collaboratively with business and IT leadership to provide input on the infrastructure foundation for overall application design, compliance, governance, and maintenance of technologies to support business objectives.
Project ManagementLead and participate in cross-functional projects as required, providing high-level estimates for project proposals and solution designs.
Performance Analysis and MonitoringOversee the development, monitoring, and reporting of relevant platform operational KPIs.
Infrastructure Standards and GovernanceDrive high-quality infrastructure architectural standards to support functionality, reusability, reliability, availability, and security.
Continuous ImprovementDrive continuous improvement by monitoring and evaluating infrastructure metrics and identifying the need for process enhancements.
System Maintenance and SupportOversight of typical maintenance activities, including patching, backups, monitoring, asset management, incident management, and root cause analysis. Lead the development and maintenance of end-user platforms, with a focus on simplicity and sustainability.
Business Continuity and Disaster RecoveryResponsible for the design, implementation, and testing of Disaster Recovery and Business Continuity Planning for all core transactional platforms and services.
Governance and CompliancePartner with the Director, Security & Audit to ensure the alignment of the infrastructure and support processes with audit, compliance, and governance requirements.
Requirements- Bachelor of Science Degree in Computer Science, Engineering, or related discipline.
- 8+ years of progressive people management experience leading IT professionals.
- 5+ years of direct experience with ITSM, Project Management, Application Delivery, Technical or business systems architecture.
- Demonstrated experience with design-centered thinking, with a focus on problem definition and resolution, and the ability to coach and guide others in this methodology.
- Thrives in an agile, fast-paced, and delivery-focused environment, with the demonstrated ability to motivate and instill this work ethic in others.
- Proven ability to quickly consume and understand business strategy and operating models.
- Prior experience applying gap analysis techniques to provide input into the long-term technical strategy.
- Demonstrated solid understanding of key business and technology disciplines, including strategy, governance, ITSM, Infrastructure, SDLC, DevOps.
- Experience in both Infrastructure and SDLC practices, with a focus on DevOps, is preferred.
- Experience with cloud administration and engineering practices on AWS or Azure.
- Expertise in Virtualization technologies (VMWare, VDI, Cloud).
- Knowledge of VoIP and Call Center technologies.
- Experience with DevOps automation, build, and deployment toolsets, including Jira, Jenkins, Ansible, Maven, Docker, etc.
- Previous experience in supporting a business in dealing with regulation, audit, and SOC2 controls documentation and testing of its business systems is an asset.
- Superior problem-solving and organization skills, with the demonstrated ability to coach and mentor a team of IT professionals to build similar skills.
- Strong written, verbal communication, and presentation skills, enabling the exchange of technical information with non-technical users.
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