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IT Platform Operations Director

1 month ago

Oakville, Ontario, Canada Sagen Full time
Job Summary

Sagen is seeking a highly experienced and skilled Director, IT Platform Operations to join our team. This role will be responsible for defining, overseeing, and executing on Infrastructure, DevOps, and platform strategies and initiatives aligned with departmental goals and business strategies.

Key Responsibilities
  1. Develop and maintain a comprehensive infrastructure strategy roadmap, including network, compute, and storage for both on-prem and cloud environments.
  2. Provide leadership and strategic direction to a team of data center, cloud, and DevOps employees, with a focus on coaching and evaluating their skills and abilities.
  3. Collaborate closely with business and IT leadership to provide input on the infrastructure foundation for overall application design, compliance, governance, and maintenance of technologies.
  4. Lead and participate in cross-functional projects, providing high-level estimates for project proposals and solution designs.
  5. Oversee the development, monitoring, and reporting of relevant platform operational KPIs.
  6. Drive high-quality infrastructure architectural standards to support functionality, reusability, reliability, availability, and security.
  7. Drive continuous improvement by monitoring and evaluating infrastructure metrics and identifying the need for process enhancements.
  8. Oversee typical maintenance activities, including patching, backups, monitoring, asset management, incident management, and root cause analysis.
  9. Lead the development and maintenance of end-user platforms, with a focus on simplicity and sustainability.
  10. Responsible for the design, implementation, and testing of Disaster Recovery and Business Continuity Planning for all core transactional platforms and services.
  11. Partner with the Director, Security & Audit to ensure the alignment of the infrastructure and support processes with audit, compliance, and governance requirements.
Requirements
  • Bachelor of Science Degree in Computer Science, Engineering, or related discipline.
  • 8+ years of progressive people management experience leading IT professionals.
  • 5+ years of direct experience with ITSM, Project Management, Application Delivery, Technical or business systems architecture.
  • Demonstrated experience with design-centered thinking, with a focus on problem definition and resolution, and the ability to coach and guide others in this methodology.
  • Thrives in an agile, fast-paced, and delivery-focused environment, with the demonstrated ability to motivate and instill this work ethic in others.
  • Proven ability to quickly consume and understand business strategy and operating models.
  • Prior experience applying gap analysis techniques to provide input into the long-term technical strategy.
  • Demonstrated solid understanding of key business and technology disciplines, including strategy, governance, ITSM, Infrastructure, SDLC, and DevOps.
  • Experience in both Infrastructure and SDLC practices, with a focus on DevOps, is preferred.
  • Experience with cloud administration and engineering practices on AWS or Azure.
  • Expertise in Virtualization technologies (VMWare, VDI, Cloud).
  • Knowledge of VoIP and Call Center technologies.
  • Experience with DevOps automation, build, and deployment toolsets, including Jira, Jenkins, Ansible, Maven, Docker, etc.
  • Previous experience in supporting a business in dealing with regulation, audit, and SOC2 controls documentation and testing of its business systems is an asset.
  • Superior problem-solving and organization skills, with the demonstrated ability to coach and mentor a team of IT professionals to build similar skills.
  • Strong written, verbal communication, and presentation skills, enabling the exchange of technical information with non-technical users.

Sagen offers a competitive compensation package, including an annual performance bonus plan, medical, dental, and prescription drug benefits, a company-funded pension plan, and a comprehensive benefits package.

We are committed to creating a diverse and inclusive workforce and welcome applications from people with disabilities. We will provide accommodations upon request throughout the selection and hiring process to meet individual needs.